Scrum Master

Facilitate core Scrum events (Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective) to help the team deliver committed outcomes each sprint.

Coach the team on Agile/Scrum fundamentals and reinforce agreed working agreements, Definition of Ready, and Definition of Done.

Partner with the Product Owner to support healthy backlog refinement, clear acceptance criteria, and a shared understanding of priorities.

Remove or escalate impediments in a timely manner and help the team navigate blockers, risks, and dependencies with guidance from more senior Scrum Masters or leaders.

Use Jira/Azure Boards (or similar tools) to maintain accurate boards, sprint metrics, and team transparency (e.g., sprint progress, throughput/velocity trends, and impediment logs).

Promote collaboration across engineering, product, and partner functions to improve flow, quality, and predictability of delivery.

Support continuous improvement by helping the team identify, prioritize, and track actions from retrospectives.

Participate in PI planning and other SAFe ceremonies (as applicable) and help ensure team commitments and dependencies are communicated and managed.

Skills and Qualifications

Core Scrum and Agile Expertise

Bachelor’s degree in Computer Science, Computer Engineering, or a related discipline (or equivalent experience)

2+ years of experience as a Scrum Master (or in a similar Agile delivery role) supporting technology delivery teams

Scrum and/or SAFe certification (e.g., Scrum.org, SAFe) required

Working knowledge of Agile/Scrum and basic Lean/flow concepts; ability to apply practices pragmatically for the team

Working proficiency with Jira and/or Azure Boards (or similar) to manage backlogs, boards, sprint metrics, and reporting

Familiarity with Confluence (or similar) for documenting team working agreements, decisions, and process artifacts

Collaboration and Stakeholder Management

Understanding of how team delivery supports product goals and customer value

Experience working with delivery teams and business partners across different time zones

Ability to help the team translate priorities and acceptance criteria into actionable sprint work

Customer mindset helps the team stay focused on outcomes, quality, and feedback loops