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University Hospitals

Patient Access Representative II, Parma Ophthalmology

University Hospitals
United States-Ohio-ParmaFull TimeEntry-levelPosted Today
Patient Access Representative II, Parma Ophthalmology  - (2600069G)Description 
  • The Patient Access Representative serves as the first point of contact for all patients and their families. 
  • This highly visible role supports and interacts with patients, families, and health care providers. 
  • They work directly with patients to ensure accuracy of demographic, insurance, payment and other vital patient information. 
  • They help manage questions, problem solve patient and scheduling concerns, while maintaining exceptional patient service. 
  • They support the rest of the medical care team, helping to streamline patient processing to improve patient satisfaction and help keep appointments on schedule. 
  • The Patient Access Representative has an direct effect on both the revenue cycle and the patient experience.
  • Checking patients in and/or out for medical visits
  • Answering the phone to address patient inquiries and scheduling appointments.
  • Assists patients with enrolling and utilizing MyChart.
  • Entering, updating and validating patient demographic, insurance & financial information to ensure accurate registration
  • Communicating information and important details to other medical care team
  • May contact insurance companies regarding coverage, preapprovals, billing and other issues
  • Collects and processes patient payments for visit copays, coinsurance, deductibles and prior balances.
  • Assist with completion of various types of paperwork and forms.
  • Effectively work EPIC workques, worklists and inbasket messages.
  • Schedules referrals and follow-up visits.
  • Accurate and timely scanning of documents into EPIC.
  • Resource for new hire orientation and training.
  • Identifies and recommends process improvements, projects and workflows.
  • Exceeds team productivity and quality standards.
  • In certain work environments, may be cross-trained to function as a Provider Administrative Assistant.
  • May schedule surgical procedures.
  • Functions as an integrated team member and works collaboratively with other staff and providers across the system to improve patient experience and department efficiency.
  • Maintains a clean and organized work area.
  • May be cross-trained to perform other duties as assigned.
  • Actively participates in UH emergency preparedness.
  • May be scheduled to work at off-sites
  • Performs other duties as assigned.
  • Complies with all policies and standards.
  • For specific duties and responsibilities, refer to documentation provided by the department during orientation.
  • Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. .
  • Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
  • Full time 40 hours per week. 
  • Travel to the following medical centers will be required: Westlake, Bedford, Landerbrook, Bolwell, Mentor, Euclid, South Euclid, Hudson, or Lakewest.
  • Monday-Friday. 
 Qualifications 
  • High School Equivalent / GED required.
  • Associate's Degree preferred.
  • 2+ years Healthcare or customer service required.
  • Exceptional communication skills with both patients and medical care providers to relay necessary information.
  • Ability to juggle and prioritize multiple responsibilities and handle interruptions.
  • Strong organizational skills.
  • Problem-solving skills for scheduling conflicts, missing documentation and other issues.
  • Attention to detail to ensure all patient information is accurate and available.
  • Compassion to help patients and caregivers in difficult situations.
  • Understanding of the importance of confidentiality.
  • Basic knowledge of electronic health records and basic medical terminology.

 

 Primary Location: United States-Ohio-ParmaWork Locations: 6707 Powers Blvd 6707 Powers Blvd #203 Parma 44129Job: Administrative SupportOrganization: Specialty_Care_UHMSOSchedule: Full-timeEmployee Status: Regular  -  ShiftDaysJob Type: StandardJob Level: Entry LevelTravel: Yes, 25 % of the TimeRemote Work: NoJob Posting: Jul 29, 2026, 5:13:04 PM
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Patient Access Representative II, Parma Ophthalmology at University Hospitals