Summary
The Collections Supervisor leads the daily operations of the Collections Team, including performance management and annual review processes. This role also oversees third-party agency recovery efforts by monitoring performance and supporting strategic initiatives to improve collection outcomes.
Responsibilities
- Supervise others, including interviewing, hiring, performance management, motivating, and training. Will typically supervise a staff of 5-6 associates.
- Conduct regular meetings and provide frequent feedback to associates to develop them and provide a career path.
- Leads the oversight of third-party collection vendors to assure placement schedules are timely, recovery results are in line with Company expected liquidation rates, compliance monitoring, and lead in strategical efforts.
- Remain compliant with our policies, processes, and legal guidelines.
- Assure adherence to FDCPA and state and federal laws and regulations in all assigned areas.
- Protect all client and bank information confidentially and follow all company policies.
- Complete monthly training in a timely manner to ensure knowledge of bank regulatory requirements, policies, and procedures.
- Other specified duties as assigned.
Skills
- Ability to read, write, and speak fluent English.
- Strong written, verbal, active listening, and phone communication skills.
- Ability to work in a team environment.
- Detail-oriented
- Ability to plan, organize, prioritize, and multi-task.
- Basic math skills (addition, subtraction, multiplication, division, percentages).
- Ability to use standard office equipment.
- Basic ability to use internet and webmail for business purposes.
- Ability to apply policy and procedures when making decisions.
- Proficiency in Microsoft Office 365 and Copilot required.
Education & Experience
- High School Diploma or equivalent required.
- 3+ years of collections management experience required.
- Familiarity or experience with the U.S. Military preferred.
Physical Requirements
The work environment is typical of a standard office or retail banking setting. The position is sedentary, involving sitting most of the workday; however, the position will involve moving about the workspace to reach entrances/exits, restrooms, conference rooms, or other areas within the work environment. Reaching may be required involving the ability to move arms in any direction. Office equipment, such as a computer and telephone, will be used requiring the ability to manipulate a keyboard, mouse, and/or keypad. The ability to decipher a computer screen or written documents is necessary. The ability to express or exchange ideas; impart information to clients, coworkers, or the public; or to convey detailed or important instructions; is required. The ability to receive and understand detailed information shared through oral or written communication is required.
Compensation & Benefits
The Collections Supervisor position pays $31.25 an hour.
Full‐time associates are eligible for our benefits package:
- Medical
- Dental
- Vision
- 401(k) plan
- Company paid life insurance
- Short and Long-term disability insurance
- Company paid vacation, paid leave and holidays
This position will remain open until a qualified applicant is hired.