FINPRO Claims Operations Associate

Company:Marsh Risk

Description:

Marsh is looking for a dynamic, forward-thinking professional to join our FINPRO Claims Operations team. This role is central to managing a diverse portfolio of Financial and Professional (FINPRO) claims, with a primary focus on Hong Kong businesses, including Medical Malpractice, Education Liability, Financial Institutions, Management Liability/Employment Practices Liability, Commercial Crime, and Cyber claims. The successful candidate will use technology to improve claims processes while delivering exceptional advocacy and advisory support to our clients.

We will count on you to:

• Provide assistance to the Regional FINPRO Claims team, and work on ad-hoc projects relating to claims reporting, efficiencies and trends.
• Ensure claims turnaround times meet service standards.
• Formulate claims strategies with clients and coordinate all parties (insureds, insurers, client's lawyers and the insurer's lawyers), to satisfy policy coverage requirements and to achieve maximum settlement of claims.
• Review insurance policy wordings and suggest improvements where appropriate, liaising with the Marsh placement brokers.
• Assistance with presentations, workshops, and client onboarding processes as and when necessary.

What you need to have:

• University Degree/Bachelor of Laws/Previous legal experience (no insurance experience required), OR someone with 2+ years of FINPRO experience (including Professional Indemnity, Directors & Officers Liability, Medical Malpractice/Professional Indemnity Schemes and the like).
• Experience with technology-driven solutions in claims management is highly desirable.
• Excellent communication skills, both written and verbal, with the ability to engage effectively with diverse stakeholders.
• The ability to build solid relationships at all levels both with internal and external stakeholders.
• The ability to digest and present information in a friendly format.
• Good written and verbal communication skills (advantageous if in Cantonese, Mandarin and English).
• Customer service experience, with problem-solving skills.
• Proficient in MS Office Products (Word, Excel, PowerPoint).
• A growth mindset and the ability to work collaboratively within a team while also being self-directed.

What makes you stand out:

• A valuable team player who is also able to work autonomously.
• A passion for navigating claims complexity and a forward-thinking approach to leveraging technology in claims management.
• Strong stakeholder management capabilities and a commitment to fostering a service-focused culture.
• Exceptional presentation and problem-solving skills, with the ability to influence and advocate effectively on behalf of clients.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.