Company Overview Stratton Amenities provides front desk concierge and hospitality staffing for luxury residential communities. Our teams are trained to deliver consistent, professional service and maintain a strong lobby presence at all times.
Position Summary The Front Desk Associate is responsible for managing the front desk operations of a residential community while delivering a polished, hospitality-driven experience. This role requires strong communication, attention to detail, and the ability to maintain professionalism in a fast-paced environment.
Key Responsibilities
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Greet residents and guests promptly with a professional and welcoming demeanor
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Manage building access, visitor logs, and resident notifications
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Answer and direct incoming calls in a clear and courteous manner
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Accept and log packages, deliveries, and service requests accurately
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Maintain a clean, organized, and controlled front desk area
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Monitor lobby activity and report any concerns or incidents appropriately
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Follow property-specific procedures and Stratton service standards at all times
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Coordinate with property management and on-site staff as needed
Qualifications
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Prior front desk, concierge, hospitality, or customer service experience preferred
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Strong communication and interpersonal skills
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Professional appearance and demeanor
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Reliable, punctual, and detail-oriented
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Comfortable using computers, phones, and basic systems
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Ability to remain composed and attentive throughout the shift
Schedule
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Flexible scheduling based on property needs
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Day, evening, and overnight shifts available
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Full-time and part-time positions offered
Compensation
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Competitive hourly pay based on experience and schedule
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Opportunities for growth into lead or full-time site roles
Work Environment
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Indoor, customer-facing role within a residential community
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Requires standing, walking, and maintaining an active lobby presence
Equal Opportunity Employer Stratton Amenities is an equal opportunity employer.