Customer Experience Analyst

Markham, CanadaFull Time80k–95k CADPosted Today

We're seeking a Customer Experience Analyst to help shape and improve the customer journey by turning data into meaningful business insights. Working across multiple business functions, you'll identify opportunities to enhance the customer experience, influence continuous improvement initiatives, and support strategic decision-making through analysis and collaboration. Key Responsibilities

Evaluate customer, operational, and digital data to uncover trends, pain points, and opportunities for service improvement.
Assess customer journeys across multiple channels and recommend enhancements that improve the overall client experience.
Convert analytical findings into clear recommendations, business requirements, and prioritized improvement initiatives.
Produce dashboards, reports, presentations, and other decision-support materials for business leaders.
Work closely with cross-functional teams to implement customer-focused process improvements and business solutions.
Contribute to transformation initiatives by ensuring customer perspectives are incorporated into new processes and operational changes.
Present insights and recommendations to stakeholders while supporting implementation and continuous improvement activities.

Required Qualifications

Minimum five years of experience in Customer Experience, Customer Insights, Process Improvement, or Business Transformation.
Proven ability to interpret business and customer data and translate findings into practical recommendations.
Experience evaluating customer journeys and identifying opportunities to improve satisfaction and business outcomes.
Strong analytical, investigative, and critical thinking skills with a structured approach to problem solving.
Experience preparing executive-level reporting, dashboards, presentations, and business documentation.
University degree in Business, Marketing, Analytics, Communications, or another related discipline.

The salary band for this position is $80,000 - $95,000. If you are interested, please apply today! Artificial intelligence (AI) is not used to screen, assess, or make hiring decisions for this role. All applications are reviewed and evaluated by our recruitment team. This posting represents a current vacancy. Compensation details, discussions and negotiation guidance will be provided during the hiring process as appropriate. This role also includes additional compensation elements such as a performance bonus and retirement plan. Connecting great people with great companies for great results. SearchLabs is a leading specialist recruitment firm established to meet the recruitment needs of the Design, Construction & Property, and Information Technology industries. Established in 2010, we work with the leading companies within our disciplines across North America. At SearchLabs, we make hiring and job hunting as easy and simple as possible so you can focus on what you do best. When you partner with us, your personal career goals and objectives are dealt with and represented by experienced consultants within your field of specialty. We then match you to the best opportunities that are aligned with your goals and aspirations to result in a positive and rewarding outcome. We recognize the importance of ethics and are committed to confidentiality in every step of the process. Whether you are looking for a permanent or contractual arrangement, we appreciate the responsibility and opportunity to represent and inform you about the marketplace and the career opportunities within. We thank all applicants for their kind interest, however only those with relevant experience will be contacted at this time. All resumes will be considered for all other current roles as well as be kept on file for future consideration. #LI-PS1

Ready to apply? You'll be taken to SearchLabs's application page.