Community Lead

Who we are

At Stella Stays, we’re not just another hospitality brand - we’re building the future of living. We’ve reimagined what it means to feel at home, creating tech-driven, beautifully designed spaces that people actually want to live in, whether for a few days or a few months.

We started in 2019 with a bold vision, and in just a few years, we became leaders in the space, disrupting traditional hospitality with a fresh, forward-thinking approach. Our fully furnished homes across MENA are seamlessly bookable online, ready for instant move-in, and packed with everything from high-speed WiFi to world class amenities. No paperwork, no hassle - just modern, effortless living.

Behind this vision is a team of ambitious, fast moving people who thrive in a high-growth environment. We think big, move fast, and build what’s never been built before - together.

If you’re looking for a place where you can make things happen, grow your career, and be part of something truly game-changing, you’ve found it. Welcome to the future. Welcome to Stella Stays.

At Stella Stays, you will:

We are looking for a proactive and enthusiastic Community lead to bring our building to life by creating memorable experiences for guests and tenants. As the first point of contact, you will foster a welcoming atmosphere, build a strong sense of community, oversee the presentation and aesthetics of shared spaces, and coordinate with internal teams to ensure a seamless day-to-day experience. If you enjoy connecting people, delivering outstanding hospitality, and creating spaces where communities thrive, we'd love to hear from you.

Responsibilities:

• Welcome guests, tenants, and visitors with a warm and professional approach.

• You will be the primary point of contact for guest inquiries and tenant support.

• Create memorable experiences that enhance satisfaction and community spirit.

• Organize community engagement activities, networking events, and wellness initiatives that encourage interaction among building users.

• Maintain the building's aesthetics by ensuring all common areas are clean, organized, and visually appealing.

• Conduct regular inspections to ensure facilities meet high standards of quality and presentation.

• Daily walkthroughs of the property to ensure all spaces are guest-ready, visually aligned with brand standards, and maintained to a high aesthetic quality.

• Drive a strong sense of community by engaging with guests, understanding their needs, and proactively enhancing their overall experience.

• Monitor service quality across all touchpoints, ensuring consistency in cleanliness, presentation, and hospitality standards

• Plan and execute community activities, guest engagement initiatives, and in-building experiences that foster connection and belonging.

• Support coordination of incoming requests, communications, and basic administrative tasks related to building operations.

• Champion the overall atmosphere of the building — ensuring it feels vibrant, connected, and thoughtfully curated at all times.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).

• 1-3 years of experience in community management, customer experience, property management preferably in the hospitality industry.

• Strong organizational and multitasking abilities, with attention to detail.

• Excellent communication and interpersonal skills to interact effectively with guests and stakeholders.

• Proficient in using property management systems and other relevant software.

• Ability to work independently and make sound decisions in a fast-paced environment.

Requirements

• Friendly, approachable, and naturally positive.

• Passionate about creating outstanding guest experiences.

• Highly attentive to detail, especially regarding cleanliness and aesthetics.

• A relationship builder who enjoys bringing people together.

• Proactive, resourceful, and solution-oriented.

• Professional, reliable, and takes pride in maintaining high standards.

• Comfortable engaging with people from diverse backgrounds and cultures.

Note: This job description outlines the general nature and key responsibilities of the role but is not exhaustive. The role may require additional duties and responsibilities as assigned by the management