Tunisia
Workplace location SOUSSE-SIDI ABDELHAMID(TUN) Employer company HUTCHINSON TUNISIE SARL Domain Information Systems Type of contract Regular position Experience Minimum 6 years
Activities
Le Digital Application Support manager aura la charge de :
Piloter le support applicatif des solutions digitales (process, outils, niveaux de support N1/N2/N3, priorisation et escalade)
Garantir le respect des SLA, la qualité de service, la continuité d’activité et la satisfaction utilisateur (KPI, reporting, plan d’actions)
Gérer les incidents majeurs, coordonner les parties prenantes (Digital teams, métiers, éditeurs/intégrateurs) et assurer la communication
Administrer et optimiser le run applicatif : supervision, maintenance, accès/droits, documentation, base de connaissances, gestion des changements
Contribuer à l’amélioration continue : analyse des problèmes récurrents, automatisation (self-service), formation utilisateurs, recommandations d’évolution
Additional Information
TotalEnergies values diversity, promotes individual growth and offers equal opportunity careers. We are 40 000 men and women who meet the challenges faced by our automotive, aviation, defence and industry customers every day. Our passion for challenge and our enthusiasm encourage us to imagine, design and produce high performance and innovative fluid, sealing system and anti-vibration solutions. Working at Hutchinson means being curious about everything, contributing to the evolution of mobility and reducing carbon emissions.Join us and show what drives you!
A French company with an international presence (25 countries): 170 years of history and passing on our know-how. 5 billion in turnover, with 5% invested in R&D.