Sureserve is a trusted partner for housing associations, local authorities, and residents, delivering high-quality compliance and energy services. Our focus on energy efficiency, safe and compliant homes, and enhanced quality of life makes us a leader in the industry. With nationwide reach, regional expertise, and a commitment to excellent service, we are well-positioned to support our clients now and, in the future.
Salary: £42,000- £48,000 per annum
Location: Covers all TQ, TA, EX areas
Contract Type: Permanent
Working Hours: 40
Working pattern: Monday to Friday with on-call requirements
Holiday entitlement: 20 + Bank Holidays (increases with service)
Planned start date: 1st September 2026
About the role
Responsible for ensuring heating and hot water systems are operating safely, efficiently and reliably, helping customers stay comfortable in their homes. You'll diagnose faults, complete repairs, carry out planned maintenance, and provide a high standard of workmanship while delivering excellent customer service at every visit.
What you’ll be doing
Carry out service and maintenance works on a variety of domestic properties across the region
Ensuring high levels of customer care in dealing with clients and tenants to meet the required quality standards
Communicate updates and progress of work, completing the required paperwork electronically and manually
What we’re looking for
Valid domestic and/or commercial gas qualifications. As a minimum, successful candidates must have the following: CCN1, CENWAT, HTR1, CKR1 (essential)
Valid UK driving licence (essential)
Previous practical experience in gas maintenance within a domestic capacity
Solid understanding of gas safety regulations and industry standards
Strong problem-solving skills and the ability to work independently
A professional and friendly attitude with the ability to forge strong relationships with both clients and tenants
Why Join Us
You’ll be part of a supportive team that values expertise, reliability and great customer service. We offer a positive working environment, opportunities for development and the chance to make a meaningful impact, in the communities we serve.
Benefits
We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:
Company vehicle and fuel card supplied
Uniform, PPE & mobile device supplied
Contributory pension scheme
Life assurance
*Enhanced maternity, paternity, adoption leave and other family friendly policies
Sureserve Benefits Hub, accessing over 1000 retail discounts
Virtual GP service, available for employees and immediate family
Employee Assistance Programme (EAP)
*Bike2Work Scheme
*EV Car Scheme
Employee engagement events and “Employee Voice” programmes
Strong opportunities for career growth and development
*Terms/qualifying criteria applies
Equal Opportunities
Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
Reasonable Adjustments
As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact scnw.hr@sureserve.co.uk
Pre-employment Checks
Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks.