We are seeking a passionate and experienced Spa Head Therapist to join our luxury hospitality team. The successful candidate will be responsible for overseeing the day-to-day operations of the treatment areas, ensuring the highest standards of guest service, professionalism, hygiene, and therapist performance.
This role requires a hands-on leader with strong technical expertise, excellent guest engagement skills, and the ability to motivate and develop a high-performing spa team within a luxury environment.
Key Responsibilities:
Supervise and support the daily operations of the spa treatment areas
Deliver spa treatments to the highest luxury hospitality standards
Train, coach, and continuously develop therapists in treatments, product knowledge, and customer service
Maintain exceptional cleanliness, hygiene, and presentation standards throughout the spa
Monitor treatment and retail sales performance and support the achievement of departmental targets
Coordinate therapist schedules and rosters according to operational requirements
Manage stock inventory and retail products in line with company procedures
Liaise with suppliers regarding products, training, promotions, and retail displays
Assist in recruitment, trade testing, and onboarding of therapists
Conduct regular therapist performance evaluations and coaching sessions
Handle guest feedback and complaints professionally and efficiently
Collaborate closely with Front Office and Concierge teams to enhance guest experience and increase spa capture rate
Requirements
Requirements:
Minimum 2 years’ experience as a Senior Therapist or Head Therapist within a luxury hotel or resort spa
Internationally recognized spa or beauty qualification
CIDESCO, ITEC, or CIBTAC certification preferred
Strong knowledge of anatomy and physiology
Previous experience in therapist training and team leadership
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Guest-focused with a positive and professional attitude
Good computer skills
Fluent English communication skills, both written and verbal
Flexible to work operational hours as required