JOB SUMMARY:
The Senior Change Management Specialist serves as a strategic partner to the Director of Change Management in supporting enterprise transformation initiatives, with an initial focus on the Oracle HCM Program. This role is responsible for developing and implementing change management strategies that improve organizational readiness, stakeholder engagement, adoption, and business outcomes. The ideal candidate will work collaboratively with executive leaders, business stakeholders, program teams, and Talent partners to help associates successfully navigate organizational change. This position plays an important role in building and maturing Claritev’s change management capability, establishing repeatable practices that support future Vision2030 transformation initiatives.
JOB ROLE AND RESPONSIBILITIES:
Change Strategy & Organizational Readiness
- Partner with the Director of Change Management to develop and execute change management, adoption, and reinforcement strategies.
- Assess organizational readiness and identify change impacts, risks, and mitigation plans.
- Develop and implement change impact assessment processes in collaboration with program teams and business stakeholders.
- Facilitate change impact validation sessions to confirm business, process, technology, role, and behavioral impacts.
- Develop readiness plans and support business leaders in preparing their organizations for change.
- Conduct stakeholder assessments and identify opportunities to strengthen engagement and adoption.
Stakeholder Engagement & Leadership Support
- Build strong relationships with business leaders, functional teams, and program stakeholders.
- Partner with leaders to strengthen sponsorship and change leadership capabilities.
- Facilitate stakeholder meetings, workshops, and engagement sessions to support alignment and decision-making.
- Gather stakeholder feedback and provide recommendations to address concerns, risks, and barriers to adoption.
- Serve as a liaison between program teams and impacted business areas.
Communications, Training & Adoption
- Support development and execution of communication and engagement plans.
- Partner with communications and training teams to ensure consistent, timely, and audience-focused messaging.
- Collaborate with Change Influencers, Champions, and stakeholder groups to reinforce key messages and desired behaviors.
- Support training readiness activities and adoption initiatives.
- Assist in developing materials, presentations, and resources that promote understanding and adoption of change.
Measurement, Reinforcement & Continuous Improvement
- Define and monitor change adoption and readiness metrics.
- Analyze feedback, survey results, and adoption data to identify trends and opportunities.
- Develop and implement reinforcement activities that sustain organizational adoption and behavior change.
- Prepare reports, dashboards, and recommendations for leadership and program teams.
- Capture lessons learned and contribute to continuous improvement of change management practices.
Change Management Capability Development
- Support development of change management methodologies, tools, templates, and governance practices.
- Contribute to the establishment of a scalable enterprise change management capability across Claritev.
- Promote best practices and knowledge sharing across transformation initiatives.
- Mentor and provide guidance to less experienced change management resources as appropriate.
JOB SCOPE:
The Senior Change Management Specialist partners with leaders and stakeholders across the organization to support successful change outcomes. This role is responsible for translating strategic objectives into actionable plans that improve organizational readiness, accelerate adoption, and support realization of business benefits. The position requires strong collaboration, influence, and problem-solving skills, as well as the ability to manage multiple priorities in a fast-paced environment. The role supports both enterprise transformation initiatives and the continued development of Claritev’s organizational change management discipline.
COMPENSATION
The salary range for this position is $100k-$120k. Specific offers take into account a candidate’s education, experience and skills, as well as the candidate’s work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity.
QualificationsJOB REQUIREMENTS (Education, Experience, and Training):
Experience:
Minimum of 5+ years of experience in change management, organizational development, communications, human resources, project management, or related disciplines.
Minimum of 2+ years supporting large-scale transformation, ERP, HCM, digital, or business process initiatives.
Experience conducting change impact assessments, stakeholder analysis, readiness planning, and adoption activities.
Experience working with executive leaders and cross-functional stakeholders in complex organizations.
Experience with practical deployment of organizational change management methodologies, preferably in a technology or healthcare setting
Education:
Bachelor’s degree in Change Management, Organizational Development, Human Resources, Communications, Business Administration, Psychology, or related field required
Master’s degree preferred
Technical Skills:
Change Management: Knowledge of organizational change management principles, methodologies, and best practices. Prosci certification preferred.
Stakeholder Management: Demonstrated ability to build relationships, influence stakeholders, and navigate complex organizational environments.
Communication: Strong written, verbal, presentation, and facilitation skills.
Analytical Skills: Ability to analyze organizational data, identify trends, and develop recommendations.
Project Management: Ability to manage multiple priorities, deadlines, and workstreams effectively.
Technology: Proficiency with Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), Teams, SharePoint, and collaboration and survey tools.
Problem Solving: Strong critical thinking skills with the ability to identify issues and recommend practical solutions.
Adaptability: Ability to work effectively in dynamic environments and support evolving business priorities.
BENEFITS
We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.
Your benefits will include:
- Medical, dental and vision coverage with low deductible & copay
- Life insurance
- Short and long-term disability
- Paid Parental Leave
- 401(k) + match
- Employee Stock Purchase Plan
- Generous Paid Time Off – accrued based on years of service
- WA Candidates: the accrual rate is 4.61 hours every other week for the first two years of tenure before increasing with additional years of service
- 10 paid company holidays
- Tuition reimbursement
- Flexible Spending Account
- Employee Assistance Program
- Sick time benefits – for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits.
EEO STATEMENT
Claritev is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. If you would like more information on your EEO rights under the law, please click here.
APPLICATION DEADLINE
We will generally accept applications for at least 5 calendar days from the posting date or as long as the job remains posted.
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