From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown -- and start your unstoppable career here.
This is a full-time position requiring weekend availability.
This position is eligible for full benefits (medical, dental & vision), 401K, paid vacation, discounted downtown parking, free employee meals, hotel and restaurant discounts and more.
SUMMARY:
Oversee all day-to-day hotel operations, with a large focus on beverage and food operations while maintaining our AHC Hospitality standards, in addition to AC Hotel by Marriott brand standards. We are looking for self-starters with a proven track record of providing exceptional guest service, building teams, meeting budgets, working knowledge of P&L statements, and cost/inventory controls.
ESSENTIAL FUNCTIONS:
- Ensure excellence in guest service while overseeing all Beverage & Food as the primary function of the role in addition to keeping a professional pulse within Front Office, Guest Services, Parking, Housekeeping, Laundry, and Engineering functions.
- Understand the mission, vision, and game plan of AHC Hospitality, along with the Marriott and AC Hotels brands.
- Create and sustain a work environment that embraces AHC Hospitality and AC by Marriott brand cultures; ensure fair and equitable treatment and associate satisfaction to enable business success
- Tour and visually inspect property on a daily basis. Monitor property cleanliness, quality of product and service throughout hotel.
- Conduct, under the guidance of the General Manager, such functions as interviewing, hiring, employee orientation, performance appraisals and coaching and counseling as necessary to ensure appropriate staffing and productivity.
- Represent company to local businesses, colleges, government, and other trades. Be an ambassador to our local community focusing on continuous and consistent corporate social responsibility efforts.
- Ability to use standard software applications and hotel systems.
- Active participation in budgeting/forecasting and profit maximization. Duties include writing and reviewing reports (profit and loss statements/critiques, yield management, capital planning, payroll, etc.); understanding of our purchasing system and inventory controls/process within all departments and purchasing team.
- Work on solid relationship with all vendors and always ensure we are getting best products and service from each of our vendors.
- Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and brand goals.
- Achieve and maintain optimal brand awareness in addition to achieving and maintaining elite guest service, inspection, and loyalty brand scores.
- Must be able to work in collaboration with the other AHC Hospitality properties and brands to ensure quality compliance within the corporation.
- Maintain strong knowledge of the local market, including demand generators, competitor strategies, and community impact opportunities.
- Work to determine areas of concern and develop strategies to improve performance.
- Coach and support hotel team to effectively manage occupancy and rates, wages and controllable expenses.
- Manage costs within the hotel; including supplies, utilities, and labor expenses, within budgeted parameters, combining with sales/revenue to deliver an efficient and profitable operation.
- Analyze any service issues and identify trends. Facilitate the development of creative solutions to overcome obstacles and ensure implementation to continually improve guest satisfaction results.
- Ensure property is a safe and secure facility for guests and associates.
- Orientates and trains associates per AC by Marriott Guidelines for Operations.
- Follow and Maintain QA specs as well as enforces with staff.
- Follow and Maintain Health Department Specs and enforces with the staff.
- Maintain all recipe specifications are being followed.
- Inspects kitchen, coolers, freezers, bar, and storage areas for proper rotation of product and cleanliness.
- Monitor all equipment and submits repair orders to Engineering.
- Verify all beverage and food logs and self-audits are kept up to date and accurate.
- Monitor all labor costs for kitchen and stewarding. Also assists with payroll for culinary and stewarding.
- Actively manage coverage for the outlets and ensure flexibility in working the line as a support to the teams inclusive of training or developmental opportunities.
- Conducting daily affirmations or pre-shift meetings with the staff.
- Stay current and up to date with required brand trainings, brand standards, and brand initiatives.
- Must be or become ServSafe, Allergen, and Alcohol Safety certified.
REQUIRED SKILLS:
- Basic understanding of professional cooking and knife handling skills.
- Understanding and knowledge of safety, sanitation and food handling procedures.
- Previous prep or line cook experience.
- Professional communication skills are required.
- Ability to take direction.
- Ability to work in a team environment.
- Ability to work calmly and effectively under pressure.
- Must have problem solving abilities, be self-motivated and organized.
- Commitment to quality service, and food and beverage knowledge
- Must be able to work nights, weekends and some holidays.
- Must be able to speak, read and understand basic cooking directions.
- Solid knowledge and engagement with local area for trends and events
- Familiar with local/state health codes/be involved with health inspections
- Serve-safe certification or equivalent
EDUCATION & EXPERIENCE:
- Minimum three years related hospitality management experience required.
- 4-year degree preferred.
- 2+ years minimum in the role of Department Manager preferred.
- Previous experience in branded hotels.
- Strong F&B background and strong Rooms background.
- Serve Safe certification and Alcohol Safety trained.
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate:
- Is regularly required to stand, walk, and run.
- Is required to use hands and fingers to handle or feel objects.
- Is required to frequently reach with hands and arms.
- Is regularly required to talk or hear, taste, or smell.
- Is occasionally required to sit and stoop, kneel, crouch, or crawl.
- Must occasionally lift and/or move up to 50 pounds.