Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 5 years of experience working with digital media or digital marketing/advertising solutions, implementing and measuring campaigns and providing client solutions.
- Experience using analytics to solve product or business problems (e.g. SQL), querying databases or statistical analysis.
- Ability to communicate in English and Mandarin fluently to support client relationship management in this region.
Preferred qualifications:
- Master's degree or MBA in Computer Science, or equivalent practical experience.
- 7 years of experience in internet products and technologies, with excellent written and verbal business communication skills.
- Experience with marketing measurement techniques, including incrementally testing, media mix modeling, and attribution modeling.
- Experience in interpreting complex datasets, identifying trends, and translating findings into compelling narratives.
- Knowledge of search products, the performance advertising market or online ads landscape.
- Ability to work cross-functionally with multiple teams and stakeholders, with excellent relationship building, collaboration, negotiation and influence skills.
About the job
gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.
gTech Ads Solutions' mission is to be the trusted experts accelerating growth at global scale for our customers. Our teams of solution-oriented trusted advisors support Google's largest customers globally.
In this role, you will partner closely with Sales teams to monitor our products' performance for top clients, develop tools that address their technological and business needs, and identify opportunities to grow Google's customers. Additionally, you will continuously look for opportunities to improve processes through workflow optimization and automation to increase efficiency and productivity.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
Responsibilities
- Become a trusted advisor to priority Google Ads clients by understanding how digital marketing and technology solutions can address their business challenges, acting as a collaborative thought partner, architecting media plans and effectively delivering on complex technical solutions to accomplish their business goals.
- Partner effectively and build relationships with external advertisers to unlock business outcomes powered by Google Ads campaigns, driving product adoption and business growth across sales lifecycle.
- Collaborate effectively with vendors and sales teams to drive growth plans for clients.
- Develop and apply knowledge of market and competitive environment for vertical and sub-verticals in solutions offered.
- Serve as the customer's Search product expert by successfully delivering consultative digital marketing solutions that not only address a complex customer challenge, but also advance a customer's sophistication and digital maturity level on Search.