The National Solutions Business Area at Leidos currently has an opening for a Regional Service Delivery Manager to support a client's mission in a challenging and dynamic environment located in the Alice Springs, Australia area. This position requires an active TS/SCI with Polygraph.
The Regional Service Delivery Manager is responsible for leading Tier 2 hardware engineering service delivery across multiple OCONUS customer locations, ensuring high-quality operational support while fostering collaboration, continuous improvement, and team development.
Primary Responsibilities:
- Lead Tier 2 hardware engineering service delivery across multiple OCONUS customer locations.
- Oversee the Tier 2 hardware support team responsible for providing 24x7 operations and maintenance support for mission-critical systems.
- Manage all aspects of the maintenance team, including assigning work, defining responsibilities, and delegating appropriate levels of authority.
- Build and maintain strong communication and collaboration with customers, stakeholders, and other ecosystem service providers.
- Ensure maintenance policies, procedures, and operational standards are established, documented, and consistently followed.
- Plan, coordinate, and deconflict staffing requirements to ensure uninterrupted operational support.
- Recruit, develop, mentor, and retain a highly skilled workforce while strengthening technical capabilities across the team.
- Champion Continuous Service Improvement (CSI) initiatives to enhance operational efficiency, service quality, and customer satisfaction.
- Foster an inclusive, collaborative culture that values diverse perspectives and supports sustained organizational growth.
- Serve as the primary escalation point for customer service inquiries and operational issues.
- Analyze customer issues and coordinate appropriate corrective actions, including repair, replacement, or field service activities.
- Prepare and deliver status updates, operational briefings, and performance reports to customers and leadership as required.
Basic Qualifications:
To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below
- Active TS/SCI with Polygraph security clearance.
- Bachelor's degree and 5+ years of relevant experience, Master's degree with 3+ years of relevant experience, or 8+ years equivalent work experience.
- 6+ years of experience leading or supervising technical teams, projects, or operational support organizations.
- Experience supporting operations in a 24x7 mission-critical environment.
- Demonstrated ability to solve complex technical and operational problems requiring creativity, sound judgment, and innovation.
- Experience leading teams with diverse technical skill sets.
- Experience managing hardware and software maintenance activities.
- Experience preparing and delivering briefings to customers, leadership, and other stakeholders.
- Excellent interpersonal, written, and verbal communication skills.
- Strong collaboration skills with the ability to work effectively with customers, teammates, subcontractors, and other partners.
- Ability to thrive in a fast-paced, customer-focused environment.
Preferred Qualifications:
Candidates with these desired skills will be given preferential consideration:
- Familiarity with site and customer processes
- Familiarity with national systems missions and concepts
- Continuous service improvement or process improvement experience
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Original Posting:For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.