Posting number: 2026-00392
Department: Department of Health and Human Services
Division: HHS 60 Services to End and Prevent Homelessness Division
Job classification: Client Assistance Specialist
Posting type: Internal/External Applicants
Categories: Housing, Social Services, Community and Social Services
Summary: The salary range above represents this position’s earning potential. The anticipated hiring range for this position will be $69,601 to $101,146.80, based on the candidate’s qualifications and experience.
Please note: The salary range above represents this position’s earning potential. The anticipated hiring range for this position will be $69,601 to $101,146.80, based on the candidate’s qualifications and experience.
WHO WE ARE
Montgomery County is located adjacent to Washington, D.C., and with over one million residents, is the most populous County in the State of Maryland. The County is also the most diverse County in the State and ranks among the top ten most diverse Counties in the nation. Montgomery County contains many major U.S. government offices, scientific research and learning centers, and business campuses.
The Department of Health and Human Services is responsible for delivery of the County’s public health and human services that meets the needs of our community’s most vulnerable children, adults and seniors. The Department provides services through more than 120 programs at more than 20 locations. With over 2,000 employees, the Department of Health and Human Services is the largest County Department.
As a department, we believe the health and wellness of the county can only be achieved by ensuring that every resident has fair opportunities to reach their fullest potential. This means access to quality housing, transportation, education, employment, health care, human services, safe neighborhoods, and healthy food. HHS provides critical services for residents who face a variety of obstacles in achieving their full potential. HHS plays an essential role in building a healthy and strong community.
The programs of Services to End and Prevent Homelessness (SEPH) have a common vision: access by all people to safe, affordable housing, and opportunities to improve quality of life. The mission of SEPH is to make homelessness a rare, brief, and non-recurring event by operating from a Housing First philosophy. SEPH provides a full continuum of services including housing stabilization, homeless diversion, and permanent housing; and employs evidence-based and promising practices. SEPH programs collaborate with public and private partners through the Interagency Commission on Homelessness.
WHO WE ARE LOOKING FOR
Rapid Rehousing is currently recruiting for a dedicated, compassionate, and service-driven professional who is passionate about helping individuals and families achieve housing stability. We are seeking an enthusiastic team member who thrives in a collaborative environment, values client-centered support, and is committed to making a meaningful impact in the community. If you are motivated, resourceful, and eager to empower others on their journey toward self-sufficiency, we encourage you to apply and join our dynamic team.
Examples of dutiesIn this role, you will help individuals and families overcome barriers to housing stability by providing client-centered support, service coordination, and housing navigation assistance. You will work collaboratively with participants, landlords, and community partners to promote successful housing placement and long-term stability.
Duties include, but are not limited to:
- Able to identify appropriate housing options for participants and assisting them in navigating the move-in process.
- Addressing barriers to overcome housing
- Offering support through vocational services, community resources, rental payment monitoring, landlord engagement, and crisis resolution.
- Maintaining communication with Montgomery County Health and Human Services, landlords, and property management companies to ensure stability in the community.
- Documenting client communications in a Homeless Management Information System (HMIS) database and updating service plan goals with participants.
- Initiating payment through EICM for Landlord subsidy payments.
- Building relationships with landlords and property management companies.
- Assisting clients with housing applications, lease review, and move-in coordination.
- Ensuring adherence to funding requirements and agency policies.
- Participating in case staffing and multidisciplinary team meetings
- Advocating for clients within the housing and social service systems
- Evening hours maybe required as needed
This position requires the ability to attend meetings or perform work at locations outside the office.
Work Schedule: Flexibility is required, as program activities, client appointments, landlord coordination, or community meetings may occasionally require evening or weekend hours.
Telework: This position may be eligible for limited hybrid telework after the initial training period and in accordance with departmental policies and operational needs.
Education: Graduation from an accredited college or university with a bachelor’s Degree.
Experience: One (1) year of experience in human services that involved substantive client contact and service delivery through direct assistance or referral. This experience must have included ability to communicate effectively across a wide range of cultures and overcome potential barriers to service.
Substitutions: An equivalent combination of education and experience may be substituted.
Medical Protocol: This position requires successful completion of a pre-employment medical evaluation, which includes a physical examination and drug screening.
The applications of those individuals meeting the minimum qualifications will be reviewed to determine the extent, relevancy of training, and experience in the following areas:??
- Experience providing human services involving client contact and service delivery
- Experience in customer-service-oriented culturally diverse environments
- Experience serving individuals experiencing socioeconomic, legal, or housing instability
- Understanding of Housing First principles
- Clear written cross-cultural communication