Customer Service Officer

At AMA Collision, you're more than just an employee, you're an essential part of a team dedicated to delivering exceptional service and quality repairs. From welcoming customers to supporting the repair journey, your contribution plays a vital role in creating positive customer experiences and maintaining our reputation as an industry leader.

The Opportunity

We have an exciting opportunity for a Customer Service Officer to join our team at AMA Collision Edwardstown.

This is a full-time, 12-month maternity leave contract, offering the chance to work in a supportive and fast-paced environment where no two days are the same.

Key Responsibilities

In this role, you will:

• Create a welcoming and customer-focused environment
• Greet customers and provide outstanding service from arrival to vehicle collection
• Keep customers informed throughout the repair process, including estimated completion dates
• Follow up with customers to ensure they are satisfied with their AMA experience
• Manage telephone and email enquiries professionally and efficiently
• Assist management with inventory administration, including parts, paint, and consumables
• Liaise with insurance providers regarding claims and repair approvals
• Provide general administrative support to the workshop team

About You

To be successful in this role, you will have:

• Previous experience in a customer service or administration role
• A professional, friendly, and approachable manner
• Strong relationship-building and interpersonal skills
• Solid computer skills and experience working across multiple systems
• Excellent verbal and written communication abilities
• Strong organisational skills with the ability to manage competing priorities
• The ability to work effectively both independently and as part of a collaborative team
• A commitment to delivering exceptional customer service

What We Offer

• Reward and recognition programs
• Ongoing training and career development opportunities
• Employee referral bonus program
• Discounts on tools and parts
• Company uniforms provided
• 24/7 professional counselling support for team members and their immediate families

Why AMA Group?

At AMA Group, our people are at the heart of everything we do. We celebrate individual strengths, embrace diversity, and invest in developing our team members so they can build rewarding and successful careers.

AMA Group is an Equal Opportunity Employer. We welcome applications from all qualified candidates regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.

If you're passionate about customer service and looking to join a supportive, industry-leading team, we'd love to hear from you.

Apply Now or contact Kate on 0438 259 870 for a confidential discussion.