Position: Telesales Team Lead
Reporting to: Director of Commercial
Location: Nairobi, Kenya
Role type: Full Time
About SunCulture:
Founded in 2012, SunCulture’s Vision is to build a world where people take control of their environment in rewarding and sustainable ways. SunCulture does this by developing and commercialising life changing technology that solves the biggest daily challenges for the world's 570 million smallholder farming households. We are the largest distributor of solar water pumps / solar irrigation for smallholder farmers in Africa and were selected by Fast Company as one of the World’s Most Innovative Companies in 2021. Here is a good explainer video recently made by CNBC. Over the last 5 years the company has grown significantly and now employs 400+ people around the world.
About the role:
Reporting to the Director of Commercial, the ideal candidate will head up our growing Telesales team. As a Telesales Team Lead, they will be responsible for setting weekly and monthly sales targets, training new Telesales staff, designing and implementing sales strategies, monitoring the key performance indicators of the sales team, and handling escalated customer complaints.
To ensure success as a Telesales Team Lead, they should have experience with Telesales, advanced managerial skills, and the ability to multitask. A top-notch Telesales Team Lead provides strong guidance and assistance to the Telesales team, ultimately boosting company sales.
Key Responsibilities:
Team Management
Curate and develop team KPIs to ensure delivery of SunCulture sales targets
Motivate and empower their respective team reportees to achieve personal team KPIs
Have weekly check-ins with the team to check on their pulse and also get to receive and give constructive feedback
Escalate any discrepancies that may arise that will affect team performance to the line manager
Training, onboarding, and training of the Telesales Agents
Develop a robust plan that will tie into the personal development and learning of the telesales team for the purpose of improvement and efficiency
Have a quarterly review of all training needs of the team and collaborate with the Training department for consultation and execution.
Buddy up with the newbies joining the SunCulture Telesales Team to ensure that they are set up for success.
Performance Management
Ensure that the team have clearly laid out metrics to measure their performance and have that quantified to mid and end of year reviews
Have secondary documentation that will tie into the check-ins and engagement of the team members to measure team satisfaction and also curb on attrition rate.
Forecast on the team blockers that may affect their daily and quarterly performance so as to ensure they are all set up for success.
Team Support
Handle all customer escalations that may have been difficult to be handled by the Telesales team or needed special attention
Compile and present a high-level sales report to showcase needed deliverables of the team members to the Head of the sales team.
Maintain customer relationships and also carry the SunCulture brand.
Does this sound like you?
Bachelor’s degree in Marketing, communication, or any other related field.
Previous experience working in the Telesales Department with proven aptitude to lead and manage teams.
Strong managerial and sales skills.
Good verbal and written communication skills.
Ability to work well under pressure.
Ability to write and present high-level strategic reports
Strong organizational skills.
Ability to quickly learn new skills, systems, and procedures
Experience with Google Suite, Salesforce, Teamwork, and other CRM systems
Thrive in resource-constrained environments
Have discretion in using budgetary allocation for the department
A proven record of ability to achieve through others
Ability to handle multiple projects at the same time
Interested?
Please apply online via this job portal. We respond to all candidates; however only shortlisted candidates will be interviewed.
Please Note
SunCulture is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.