ABOUT CoorB
We build full-fledged innovative solutions with a focus on process automation, user experience enhancement, and advanced data analytics. With our extensive industry expertise, we help achieve operational excellence, future-proof your IT investments, and ensure a competitive edge in the ever-evolving finance industry.
OUR OPPORTUN ITY
We are looking for an L1 Application Support Engineer to provide first-line support for a financial services technology environment. The role covers incident handling, application monitoring, basic troubleshooting, access support, and escalation across systems including core banking, ERP/CRM, mobile applications, middleware, credit decisioning, BPM workflows, and third-party integrations.
YOU WIL L
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Act as the first point of contact for incidents and service requests.
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Log, classify, prioritize, and track tickets through the ITSM system.
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Monitor applications, APIs, integrations, batch jobs, and system dashboards.
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Perform initial troubleshooting for login, onboarding, transaction, workflow, and connectivity issues.
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Capture logs, error messages, timestamps, and transaction references for investigation.
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Escalate unresolved or high-impact issues to L2, infrastructure, security, or vendors within agreed SLAs.
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Perform approved password resets, account unlocking, and predefined access changes.
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Monitor end-of-day jobs, data synchronization, and critical operational processes.
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Prepare routine operational reports and maintain support documentation.
Requirements
QUALIFICATIONS & EXPERIENCE
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2–4 years of experience in L1 support, application support, helpdesk, or NOC operations.
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Experience in banking, fintech, lending, or financial services is a must .
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Familiarity with monitoring tools such as Grafana, Kibana, or GCP Monitoring.
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Basic understanding of REST APIs, HTTP errors, timeouts, and application logs.
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Exposure to core banking, loan management, ERP, CRM, or payment systems.
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Experience using ticketing or ITSM platforms.
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Strong problem-solving, communication, and documentation skills.
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Fluency in Arabic and English is required .
ADDITIONAL REQUIREMENTS
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Ability to follow operational runbooks and escalation procedures.
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Willingness to work shifts, weekends, or on-call when required .
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Strong awareness of information security, confidentiality, and access-control procedures.