Reference No. : SVN/2026/029
Position Title : Programme Associate (Migration Health Nurse)
Duty Station : Batam
Organization Unit : Migration Health
Classification : G-5
Type of Appointment : Special Short-Term Contract
Report to : Head of Field Office
Estimated Start Date : As soon as possible
Closing Date : 9 August 2026
Established in 1951, IOM is part of the United Nations System as the leading inter-governmental organization promoting humane and orderly migration for the benefit of all.
Operational in Indonesia for more than 40 years, IOM Indonesia is one of the largest IOM missions in the world working on a wide range of activities in partnership with the Government of the Republic of Indonesia, civil society, private sector actors, migrants and communities. IOM Indonesia is engaged in several thematic areas, including Counter-Trafficking, Labour Mobility and Social Inclusion, Disasters, Climate and Resilience, Immigration and Border Governance, Refugee Care, Migration Health, Migration Policy and Data Hub, and Resettlement and Voluntary Returns.
IOM Indonesia aims to ensure quality of care for refugees and asylum seekers referred to IOM by the Government of Indonesia according to applicable international humanitarian and human rights standards. The Programme supports refugees through healthcare, education, basic needs, and contributes to the increased protection of vulnerable subgroups, such victims of sexual and gender-based violence, among others, through referral mechanisms involving the active participation of specialized state and non-state service providers. It also contributes to supporting them with the eventual sustainable pathways.
Under the direct supervision of Head of Field Office, in close coordination with Migration Health Physician in Surabaya, and the overall supervision of the Community Accountability Coordinator, and working closely with all involved in the case management system, including care management, the Programme Associate (Migration Heath Nurse) will be responsible for assisting in the implementation of health-care activities, in line with the Programme requirements and as part of the Programme’s strategy on community engagement and accountability to affected populations, in line with IOM policies.
Responsibilities and Accountabilities
1. Assist in the implementation and monitoring of the Programme activities, in line with the RCA Programme procedures and mechanisms.
2. Undertake regular visits to gather information on beneficiaries’ situations, document their needs or concerns, and relay this information to the supervisor and relevant colleagues for follow-up.
3. Identify and promptly report any observed protection, security, or health-related concerns to the supervisor in line with established procedures.
4. Update data and relevant information for monthly and other relevant reports; compile and share statistics and Refugee Registration and Assistance Monitoring System (RAMS) data to support programme monitoring and decision-making.
5. Act as a focal point for routine operational workflows related to care activities, facilitating day-to-day communication and follow-up under the guidance of the RCA management team at the Country Office.
6. Provide administrative support to the [National Migration Health Officer/NMHO or Migration Health Physician/MHP] by assisting with arrangements for beneficiaries’ access to health services, including assisting communication with healthcare and health insurance providers, and documenting and tracking outcomes of medical insurance referrals and IOM direct referrals.
7. Support the NMHO / MHP in preparing the required documentation for beneficiaries whose medical procedure needs fall outside insurance coverage, to facilitate medical and cost-related processes in line with the medical approval algorithm.
8. Under the guidance of the NMHO / MHP, support programme response actions during emergency situations and assist with referral processes for individuals or groups at urgent risk, in line with the Programme Emergency Response System.
9. Assist the [National Health Officer or MHP] in carrying out and monitoring the health components of the programme by compiling reports and data received from health insurance providers, preparing updates organizing records from health providers, and maintaining confidentiality of all medical information.
10. In relation to the Migration Health Assessment Programme (HAP), support administrative arrangements with IOM panel physicians related to programme requirements including scheduling, information sharing, and record management related to migration health assessment processes.
11. Organize meetings, workshops, health promotion sessions, trainings and other events; assist with logistics, outreach, participation lists, and communication with refugee communities and local stakeholders as part of the community engagement activities.
12. Review payments to service providers, verify that supporting documents are correct, valid and complete, and assist with simple expense tracking tasks working closely with Resource Management.
13. Perform such other duties as may be assigned.
Required Qualifications and Experience
Education
- High school diploma with five years of relevant professional experience; or,
- Bachelor’s degree, preferably in Public Health, Medicine or Nursing from an accredited academic institution with at least three years of experience in health services.
Accredited Universities are those listed in the UNESCO World Higher Education Database.
Experience
- Good knowledge and experience s health services assisting in the implementation of programme and operational support activities.
- Experience supporting community outreach, social assistance, or health-related programme activities is an advantage.
- Prior experience supporting administrative processes related to health insurance or service providers is an advantage.
- Experience in liaising with governmental, national, or international organizations is preferred.
Skills
- Basic understanding of health-service processes and referral pathways within programme operations.
- Good communication and interpersonal skills.
- Ability to draft clear and concise reports and correspondence.
- Proficient in computer applications, including MS Office.
Languages
All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).
For this position, Fluency in English and Bahasa Indonesia (Oral and written)
Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.
Required Competencies
IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.
Values - all IOM staff members must abide by and demonstrate these five values:
- Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
- Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
- Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
- Courage: Demonstrates willingness to take a stand on issues of importance.
- Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.
Core Competencies – behavioural indicators Level 1
- Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
- Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
- Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
- Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
- Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.
Managerial Competencies – behavioural indicators Level 2, if with direct reports
- Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
- Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
- Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
- Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
- Humility: Leads with humility and shows openness to acknowledging own shortcomings.
Notes
Please refer to this link for guidance on IOM Job Category.
Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.
IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.
No late applications will be accepted. Only shortlisted candidates will be contacted.
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