- Provide high-quality customer service to members, participants, and families.
- Manage swim lesson and aquatic program registrations; process rosters and waitlists.
- Maintain up-to-date staff records including certifications, training logs, and timekeeping.
- Support the development of staff schedules; track shift coverage and attendance.
- Prepare internal communications, program updates, and participant notifications.
- Maintain accurate records of incidents, attendance, pool schedules, and usage.
- Order and track inventory of supplies and equipment; process purchase requests.
- Coordinate communication with parents and members regarding class information, cancellations, or make-ups.
- Assist with planning and coordination of aquatic special events or seasonal promotions.
- Provide administrative support for audits, safety reviews, and compliance documentation.
- Complete required abuse prevention training.
- Supervise high-risk activities responsibly and report any unsafe or inappropriate behavior.
- Follow mandated reporting laws for suspected abuse.
- Performs other duties as assigned.
- Other duties and responsibilities assigned by supervisor.
- Visual and auditory ability to observe and to respond to critical incidents and the physical ability to act swiftly in an emergency situation.
- Ability to lead and interact in group activities and perform related physical skills.
- Ability to stand, walk, sit, stoop, kneel, or crouch. Ability to climb, push, and pull.
- Ability to lift and carry objects up to 20 pounds
- At least 1 year of administrative experience
- Strong organizational and computer skills
- Excellent computer skills
- Effective communication abilities and interpersonal skills
- Ability to engage positively with staff, participants, and parents
- Currently certified in CPR/AED and first aid, or be certified within 30 days of hire.
YMCA COMPETENCIES:
Volunteerism: Engages volunteers and promotes social responsibility at all levels of the organization.
Collaboration: Creates sustainable relationships within the Y and with other organizations in service to the community.
Communication & Influence: Listens and expresses self effectively and in a way that engages, inspires, and builds commitment to the Y's cause.
Inclusion: Values all people for their unique talents and takes an active role in promoting practices that support diversity, inclusion, and global work, as well as cultural competence.
Critical Thinking & Decision Making: Makes informed decisions based on logic, data, and sound judgement.
Program/Project Management: Ensures program or project goals are met and intended impact occurs.
Emotional Maturity: Demonstrates ability to understand and manage emotions effectively in all situations.