Engagement Manager, gtech Ads

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
• 8 years of experience in a technical project management or a customer-facing role.

Preferred qualifications:

• Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
  
• 8 years of experience managing projects and working with analytics, software coding, or customer-side web technologies.
  
• 3 years of experience in a technical leadership role with/without direct reports.
  
• Excellent communication skills with the ability to adapt a narrative to both technical and business audiences, including C-levels audiences.
• Excellent technical consultation, product and media skills enabling multiple cross-functional teams to deliver against the growth plans and pod objectives.

About the job

gTech Ads is responsible for all support, media, and technical services provided by gTech for customers big and small across our entire Ads and Google Marketing Platform (GMP) product stack. We help our customers get the most out of our Ads and GMP products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customer's business and marketing needs. We also provide complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and that we remain a trusted partner.Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

Responsibilities

• Deep client understanding on client’s businesses through technical consultation and media discovery by understanding clients’ annual and quarterly challenges/goals in collaboration with Sales, assessing and prioritizing where gTech Ads can add value and drive uplift, and securing executive client buy-in.
• Develop client growth plans, anchored on product, which represents the full multi-functional teams, discovery design, delivery services and solutions and debrief.
• The client’s growth with Google is anchored on product adoption in an AI-led ads ecosystem.
• Navigate this complexity requires technical acumen, media commerciality, and developing trusted client relationships.
• Orchestrate delivery of the services plan working closely with gTech Ads execution teams in the region, Customer Experience and Media Solutions, the gTech Ads in the market.