At Texas Children's, our people are at the heart of everything we do. The Employee Relations Manager provides strategic leadership for the Employee Relations team, partnering with leaders across the organization to foster a respectful, inclusive, and high-performing workplace. This leader oversees complex employee relations matters, coaches and develops a team of Employee Relations Consultants, and ensures consistent application of employment practices while promoting our HEART values—Humility, Excellence, Accountability, Respect, and Trust.
This role serves as a trusted advisor to leaders, driving proactive solutions that strengthen employee engagement, minimize organizational risk, and support a positive workplace culture.
Responsibilities
As the Employee Relations Manager, you will:
- Lead, mentor, and develop a team of Employee Relations Consultants, fostering a culture of collaboration, accountability, and exceptional customer service.
- Provide strategic guidance on complex employee relations matters, including workplace investigations, performance management, accommodations, leave administration, and conflict resolution.
- Serve as the escalation point for high-risk employee relations issues and lead investigations involving senior leaders and sensitive workplace concerns.
- Partner with HR Business Partners, Legal, Compliance, and organizational leaders to resolve complex employee issues while ensuring compliance with employment laws and organizational policies.
- Monitor team performance, case management metrics, and service levels to ensure timely, consistent, and high-quality support across the organization.
- Analyze employee relations trends and workforce data to identify opportunities for proactive interventions, leadership coaching, and organizational improvement.
- Lead the development and continuous improvement of employee relations policies, procedures, training, and educational resources.
- Stay current on federal, state, and local employment laws and ensure organizational practices remain compliant and aligned with best practices.
- Represent Employee Relations on cross-functional committees and strategic initiatives that support organizational culture and workforce effectiveness.
Qualifications
We're looking for a collaborative leader who brings:
- Bachelor's degree in human resources, Business Administration, or a related field (Master's degree preferred).
- Progressive experience in Employee Relations, Human Resources, or Labor Relations, including leadership experience managing HR professionals.
- Extensive knowledge of employment laws and regulations, including ADA, FMLA, PWFA, FLSA, EEO, and NLRA.
- Experience leading complex workplace investigations and advising leaders on sensitive employee relations matters.
- Strong coaching, leadership, and team development skills.
- Exceptional communication, conflict resolution, and relationship-building abilities.
- Strong analytical skills with the ability to identify trends, solve complex problems, and develop practical, legally sound solutions.
- Ability to influence leaders at all levels while balancing employee experience, operational needs, and organizational risk.
- Experience working in a complex healthcare or large matrixed organization is preferred.
Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S. News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.
Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Tower for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston; and Texas Children’s Hospital North Austin, the new state-of-the-art facility providing world-class pediatric and maternal care to Austin and Central Texas families. We have also created Texas Children’s Health Plan, the nation’s first HMO focused on children; Texas Children’s Pediatrics, the largest pediatric primary care network in the country; Texas Children’s Urgent Care clinics that specialize in after-hours care tailored specifically for children; and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.
To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.
Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.