20406 - Senior Performance Analyst

This vacancy is only available to existing Civil Servant employees and employees of accredited non-departmental public bodies (NDPBs). Please review the "Eligibility" section before you apply.

General Information

Salary The national salary range is £42,914 - £46,182, London salary range is £49,325 - £53,081. Your salary will be dependent on your base location Working Pattern Full Time, Flexible Working Vacancy Approach Cross Government Location National Region National Closing Date 07-Aug-2026 Post Type Permanent Civil Service Grade SEO Number of jobs available 1 Reserve List 12 Months Job ID 20406

Descriptions & requirements

Job description

HM Courts and Tribunals Service

Directorate:  Digital Technology Services (DTS)

Pay Band:  SEO

Job Title:  Senior Performance Analyst

Location:  National

Successful applicants will be expected to be office based 3 days per week in any HMCTS Office (subject to business availability). 

Term:  Permanent

Working Pattern:  Full time

Interview:  Video conference via Teams

Important salary details: 

New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

Existing Civil Servants applying on promotion, will usually be appointed on the salary minimum of the new pay band, or receive an increase of 10 percent on the current base salary, whichever is higher (This is restricted to the pay maximum of the new band).

GDD:

Government Digital and Data (GDD) Profession Capability Framework and Success Profiles Frameworks. Using GDD we will then determine if you will be paid an additional allowance, on top of your basic salary. This role is within the Data Job Family, is a Performance Analyst role at Senior Performance Analyst level.

Introduction: 

These are exciting times at HM Court and Tribunals Service (HMCTS). As an agency of the MoJ, we support the judiciary across England and Wales to deliver justice by running courts and tribunals and processing outcomes, and we are looking for talented people to help us achieve our ambitions. It will be challenging, important and rewarding.

HMCTS Digital and Technology Services (DTS) is a specialist technology directorate which provides support to HMCTS in the use of IT and Digital.

DTS is committed to being a great place to work and part of our offer is brilliant training opportunities and support from expert colleagues. As well as that you’ll find flexible working, an inclusive culture and a place where your opinion is valued.

Please follow the link below for further information about HMCTS. www.gov.uk/government/organisations/hm-courts-and-tribunals-service

Job Description:

As a Senior Performance Analyst, you'll be proactive and work effectively in a multidisciplinary agile team to help them identify “what success looks like”, develop hypotheses, implement tracking, ensure data is accurate and significant and then provide analysis and actionable insight through effective storytelling and data visualisation.

You will analyse how our services perform for users against our performance measurement frameworks. You’ll focus primarily on digital services but also work with operational, contact centre and non-digital service data. Your insights will drive prioritisation, helping user researchers, user centred design and product and service owners to focus on improving the online experience for users.

Key Responsibilities:

• Develop and implement performance framework measurements based on business and user requirements for digital services.
• Using Google Tag Manager to set up data collection and Google Analytics to monitor user behaviour across whole user journeys and help improve user experience.
• Collect, synthesise and analyse data from a range of sources and use it to identify areas where poor user experience is creating problems for the user that translate into poor digital take-up and adoption and other problems for HMCTS.
• Understand, demonstrate and communicate the importance of analysis to user-centred design and service success, collaborating with and supporting user researchers, designers, business analysts and product & service managers to use evidence to increase consensus and challenge assumptions.
• Identify and apply the most appropriate analytical techniques to bring different sources together to tell a story and recommend areas for action or further investigation.
• Turn data into valuable insights that inform decisions (using visualisation tools such as Looker Sudio and PowerBI), collecting, collating, cleansing and interpreting data to derive meaningful and actionable insights.
• Provide input into performance packs presented at service boards and communicate your findings more widely to varied audiences in different professions and business areas.
• Play an active role in HMCTS’s growing performance analysis community of practice, supporting, and developing others.

Essential Criteria:

• You’ll be an experienced analyst with broad knowledge of digital and data analysis tools and techniques. You’ll be highly numerate and comfortable working with data across a range of analytics software. 
• You’ll need to be able to demonstrate experience of communicating analysis and insight to teams and stakeholders, including presenting negative and positive information in an effective, constructive way and differentiating between tactical and strategic recommendations.
• Developing and using performance measurement frameworks, for example setting, working with, and reporting on KPIs and other service performance indicators.
• Using digital performance management tools, for example setting up Google Analytics properties and manually tagging services with Google Tag Manager.
• Understanding constraints and explaining them to senior stakeholders, including challenging where necessary and/or making recommendations for working with them – for example, meeting data privacy and security standards.
• User-centred approaches, understanding the difference between user needs and ‘wants’ and integrating data from digital analytics with qualitative data from user research and insight to develop recommendations or hypotheses for further testing.
• Data validation and verification, preparing, checking and cleansing data from a variety of sources, then identifying and communicating any limitations such as missing or unreliable data (including checking other analysts’ work).

Desirable Criteria: 

Working as part of a team, supporting delivery, and developing individuals, for example through coaching and mentoring.

Experience of working in large digital transformation programmes in government

Application process:

This role will be recruited using a combination of  Government Digital and Data (GDD) Profession Capability Framework and Success Profiles Frameworks during the sift and interview process.

Experience - As demonstrated in your application form.

Presentation - You will be required to prepare a short presentation. Details will be provided 5 working days before your interview. You will be expected to align your presentation to the Government Digital and Data (GDD) Capability Framework Government Digital and Data (GDD) at Senior Performance Analyst level.

Behaviours – During the interview, you will be required to provide evidence of the following key behaviours at SEO Level. You will be expected to align your presentation to the Government Digital and Data (GDD) Capability Framework Government Digital and Data (GDD) at Senior Performance Analyst level.

• Changing and Improving
• Communicating and Influencing
• Making Effective Decisions

Reserve List:

HMCTS run a Reserve List, where candidates who are unsuccessful at interview by only a few points, can be offered other roles, at the same band, for up to 12 months. You will be able to view your status via the application screen. If you have been added to the Reserve List, your status will show either Merit or Reserve list.

Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.

Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles: All successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale.  This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) – See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity). 

For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location’s respective pay scale (any legacy arrangements/locations will need to be amended).

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.

All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.

Flexible working hours 

The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Benefits 

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension 

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training 

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks 

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Eligibility

Staff on fixed term appointments must have been recruited through fair and open competition.

Vacancies advertised “cross-government” are only open to all Civil Service employees and employees of accredited non-departmental public bodies (NDPBs) who were appointed on merit following a fair and open competition; or were appointed to a permanent post through an exception in the Civil Service Commissioners' rules.

Support

• A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
• Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
• For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
• Paid paternity, adoption and maternity leave.
• Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

• To Transformative Business Services (0345 241 5359 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk);
• To Ministry of Justice Resourcing team (resourcing-management-office@justice.gov.uk);
• To the Civil Service Commission (details available here)

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team.

For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos.

Diversity & Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

Civil Service Nationality Rules

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

Reserve list

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.

Contact Information

MoJ:

If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference 20406

HMPPS:

If you require any assistance please call 0345 241 5358 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference 20406

Allowance

Government Digital and Data (GDD) Profession Capability Framework and Success Profiles Frameworks. Using GDD we will then determine if you will be paid an additional allowance, on top of your basic salary. This role is within the Data Job Family, is a Performance Analyst role at Senior Performance Analyst level.

This post may be eligible for allowances which are to be discussed at interview

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Application form stage assessments

Experience We will assess your experience for this role via the following methods CV or Work History, Statement of Suitability Evidence of Experience CV or Work History, Statement of Suitability

Interview stage assessments

Interview Dates Expected week commencing 1st September - Subject to change Behaviours Changing and Improving Communicating and Influencing Making Effective Decisions

Other Assessments

Which assessment methods will be used? Presentation Level of security checks required DBS Basic

Use of Artificial Intelligence (Al)

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.  Please see our candidate guidance for more information on appropriate and inappropriate use.