Dispatcher / Logistics Coordinator

Adlinc Business Services Limited, an outsourcing company aiming to offer top-tier 24/7/365 dispatch and delivery support to North America, is seeking an enthusiastic and detail-oriented Dispatcher / Logistics Coordinator to join our team. This role will be instrumental in ensuring reliable, on-time pickup and delivery for customers by coordinating drivers, managing orders, and providing clear, solution-oriented communication throughout the delivery process .

Key Responsibilities:

• Handle all inbound customer queries.
• Confirm all order information ensure accurate documentation.
• Assign drivers to orders and clearly communicate availability, ETAs, and service requirements
• Maintain ongoing communication with drivers.
• Proactively notify customers of any issues or changes with orders.
• Monitor and update the dispatch board with order status.
• Support drivers in resolving issues.
• Maintain clear and detailed notes.
• Track driver locations to ensure accurate dispatch coverage and smooth shift transitions.
• Monitor local traffic conditions to anticipate delays and adjust dispatch plans as needed.
• Provide thorough shift hand-off notes.
• Communicate calmly, professionally, and solution-oriented with customers.

Requirements

Qualifications & Skills:

• High school diploma; Associate’s or Bachelor’s degree is a plus.
• Previous experience in dispatch, customer service, preferably in the logistics, courier, or BPO sectors.
• Familiarity with North American business etiquette and cultural nuances.
• Proficient in using computers, CRM software, dispatching software and tools.
• Ability to multitask, prioritise, manage time efficiently, handle high-pressure situations, and make quick decisions.
• Ability to work in a fast-paced environment.
• A proactive problem solver with a keen attention to detail.
• Exceptional communication skills, both verbal and written, in English.

Benefits

• Group Health and Life 
• Two Weeks Paid Vacation 
• After Hours Transportation