Do you enjoy coordinating shipments, managing customer expectations, and keeping international freight moving efficiently? Are you highly organised, detail-focused, and comfortable working in a fast-paced logistics environment? If so, you could be the newest addition to our team as a Control Tower Administrator.
Be part of the movement – and play your part
About the role
As a Control Tower Administrator, you'll play a key role in supporting the coordination and monitoring of international freight movements, ensuring shipments are managed efficiently from origin to destination. Working closely with customers, carriers, overseas agents, and internal teams, you'll help maintain service levels while providing proactive communication and operational support.
You will be responsible:
Coordinating deep sea import and export shipments from booking through to final delivery
Monitoring vessel schedules, shipment milestones, and operational progress
Liaising with ocean carriers, overseas agents, customers, and suppliers
Preparing and checking shipping and customs documentation
Managing customer accounts and providing shipment updates
Identifying and resolving operational issues before they impact service delivery
Maintaining accurate records across transport and shipment management systems
About you
You'll ideally have 2–5 years of experience within freight forwarding, logistics, shipping, transport, or supply chain operations, with exposure to deep sea import and export movements. Experience with ocean carrier booking processes, vessel scheduling, customs procedures, and international trade documentation is highly desirable.
You'll be comfortable working with transport management systems, spreadsheets, and shipment tracking platforms, while maintaining a high level of accuracy and attention to detail. Knowledge of Incoterms, international supply chain processes, and customer account management would be advantageous.
You'll thrive in this role if you enjoy working in a fast-paced logistics environment where no two days are the same. You'll be highly organised and capable of managing multiple shipments, deadlines, and customer requirements simultaneously. A proactive mindset, strong communication skills, and the ability to remain calm under pressure are essential. Someone who is customer-focused, solutions-oriented, and confident engaging with carriers, overseas agents, suppliers, and customers will fit well within the team.
We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.
Working at DFDS
Join the movement and grow with us.
Be a valued member of a diverse team at DFDS and help drive change together.
While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.
Now about what we can give you. You’ll be able to access some fantastic benefits such as:
Life assurance cover
Contributory company pension scheme
Holiday Purchase Scheme
Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
Full employee assistance programme including: Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
Huge range of retail discounts from high street and online retailers
Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.
Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.
Are we a match? Then what are you waiting for? Apply Now.
If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.
We look forward to hearing from you.