Service Account Representative(Customer Services)

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. 

And we need people like you to make it happen.

We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet.

As a Services Account Representative, you will be responsible to execute the delivery of high-quality service administration across several areas or functions. Ensure satisfaction of relevant stakeholders by providing high quality administrative services at agreed service level. The position is permanently based in Manila, PH.

• Lead administration of sales opportunities based on customer information, together with Services Key Accounts Manager & Services Sales Managers.
• Lead communication and planning with customers for service and maintenance events, permanent solutions and mandatory re-building kits.
• Lead customer enquiries, respond and channel it into the organization including technical sales.
• Lead customer related master data updates and ensures accuracy to drive transactions sales and service business.
• Participate with input to the preparation of the sales strategy including Services Key Account Plan by using internal and external data sources.
• Participate in customer relationships from an operational perspective and transactions sales through structured communication
• Participate in analysis and follow-up customer satisfaction results together with Services functions.
• Participate in preparation of service contract execution and confirm resources for delivery of services and service delivery control.

• 3 to 4 years of leadership experience in administration
• Good team player
• Demonstrated exceptional Customer Service skills
• Advance Excel Skills, SAP
• Strong productivity & continuous improvement focus
• Proven record of process implementation, discipline and organizational agility
• Demonstrated Leadership Elements : Change, Collaborate and Perform
• University Bachelor in technical / business disciplines or equivalent

We Offer You

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that pioneers a spirit of innovation where our industry experts drive visible results
• An equal opportunity employment experience that values diversity and inclusion
• Market competitive compensation and benefits with flexible working arrangements

Apply Now

If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/. 

This job posting expires on 5th August,2026.

If you have any questions about your application, please contact Ankur Shrivastava.

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.