Director of Employee & Taxpayer Education

Posting number: 190916

Department: Department of Revenue

Division: Administrative Services

Job classification: Program Manager III

Posting type: Open

Categories: Management, Education, Training, Tax Administration, Business, Education, Training & Library, Instructor

Summary

Who we are:

At the South Carolina Department of Revenue (SCDOR), we are funding a better state to live, work, and play. Offering excellent benefits, hybrid work schedules, tuition assistance, and self-development opportunities, we are a trustworthy partner to our customers and an innovative workplace that supports work-life balance and empowers our employees to reach their highest potential. Open the door to a career at the SCDOR and discover why 93% of our employees see how their work contributes to the SCDOR’s success—by collecting 95% of South Carolina’s general fund, our team serves with purpose and impacts the success of our community. 

Learn more about why you should join our team at dor.sc.gov/careers.

We are looking for teammates who are: 

• Strategic leaders who can assess training needs and develop effective learning solutions 
• Able to build strong working relationships with people from a variety of backgrounds and all levels of the agency 
• Experienced presenters with curriculum development and lesson planning experience 
• Experienced people leaders who can coach supervisors, develop employees, and guide the activities of a technical training team 

What you will do: 

As the Director of Employee & Taxpayer Education, you will lead the agency’s employee training and taxpayer education programs across all SCDOR statewide offices. You will oversee the agency’s training teams, establish training standards, and work with agency leadership to deliver consistent, high-quality learning programs that support employees, taxpayers, and the agency’s strategic goals.

Primary job duties include: 

• Directing the planning, development, delivery, and evaluation of employee training and taxpayer education programs that support the agency’s strategic goals 
• Developing the agency’s training strategy, establishing training standards, coordinating required training initiatives, and overseeing employee training records and reporting 
• Planning and directing major training programs, including tax law, tax systems, leadership development, customer service, process improvement, new employee orientation, professional development, and technology training 
• Collaborating with executive leadership, Human Resources, and other stakeholders to support leadership development, strategic workforce initiatives, and agency-wide training efforts 
• Directing the agency’s Security Awareness Program by partnering with the CISO to promote security best practices and ensure compliance with required training 
• Supervising, coaching, and developing the training team while leading continuous process improvements and supporting high-quality training delivery
• Administering the agency’s Learning Management System (LMS), Training SharePoint site, and other training technologies in collaboration with IT and Security 
• Partnering with the Communications Division to promote training programs and developing performance metrics to measure training effectiveness 

Examples of duties

• A bachelor’s degree and relevant program management experience
• Relevant experience or education may be substituted on a year-for-year basis with an approved equivalence by the Division of State Human Resources (DSHR)

Academic degrees must be from an accredited institution of higher learning. Qualifications

• A bachelor’s degree and six years of experience leading training, learning and development, or other workforce development programs, including at least two years supervising or managing staff 
• Knowledge of adult learning principles and instructional best practices 
• Knowledge of tax administration, tax law, or business operations 
• Experience assessing training needs and partnering with leaders to develop effective learning solutions 

Supplemental information

• EEO: The SCDOR is committed to providing equal employment opportunities to all and does not discriminate on the basis of age, race, color, religion, sex, national origin, disability, and pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation
• Hours: Flexible hours may be available from 7:00 a.m. – 6:00 p.m., Monday – Friday (37.5 hours per week)
• Telework schedule: This position may be eligible to work remotely up to two days per week after one year of employment with SCDOR

Ready to apply? 

• Apply online and complete the application fully, including all current and previous work history and education
• You may submit a resume, but it will not be considered as a substitute for completing the entire application
• Candidates selected to move forward in the hiring process will be contacted to complete an aptitude or skills assessment and personality profile (using Criteria Corp) and may be contacted to complete a one-way virtual interview (using Spark Hire)
• Candidates selected for hire are required to comply with all SCDOR tax requirements and are subject to a National Criminal Background Check, which includes fingerprinting