Program Specialist - Social Services (Audit & Comp.)

Posting number: 223832ProgSpecSS-072326NR

Department: DCFS-Department of Children and Family Services

Job classification: PROGRAM SPECIALIST--SOCIAL SERVICES

Posting type: Open

Categories: Social Services, Audit

Summary

Department MISSION

DCFS is working to keep children safe, helping individuals and families become self-sufficient, and providing safe refuge during disasters.

Department VISION

We care for the well-being and safety of Louisiana's people. 

Department VALUES

Treating all people with dignity, compassion and respect, while providing services with integrity.

At The Department of Children and Family Services, our mission is to empower communities and improve lives by delivering responsive, inclusive, and forward-thinking public services. We are proud to serve the people of Louisiana with integrity, innovation, and a deep commitment to equity.  

Join Our Team at DCFS: Program Specialist - Social Services

Are you passionate about ensuring accountability and transparency? Do you have a keen eye for detail and a commitment to improving processes? The Internal Audit section at the Department of Children and Family Services (DCFS) is looking for dedicated professionals like you to help us uphold the highest standards of integrity and efficiency.

The incumbent of this position will support the unit by managing internal and external complaints, coordinating Ombudsman activities, providing administrative support, and assisting with audits and investigations to improve efficiency, responsiveness, and overall operational effectiveness. 

If you're driven, collaborative, and ready to make an impact, this could be the opportunity for you! Examples of dutiesFive years of experience in administrative services, public health, social services, or health services; OR

Six years of full-time experience in any field plus two years of experience in administrative services, public health, social services, or health services; OR

A bachelor’s degree plus two years of experience in administrative services, public health, social services, or health services; OR

An advanced degree in a social science field, public health, counseling, social work, rehabilitation services, business, public, or health administration, or Juris Doctorate plus one year of experience in administrative services, public health, social services, or health services.

EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field. QualificationsThe official job specifications for this role, as defined by the State Civil Service, can be found here. Supplemental informationJob Duties:

• Conducts preliminary review of complaint details to ensure completeness.
• Monitor complaint timeless to ensure timely follow up and resolution. 
• Prepare summary reports and maintain complaint documentation in accordance with unit procedures. 
• Track Ombudsman inquiries and ensure they are routed appropriately. 
• Provie administrative assistance to support the daily operations of the unit. 
• Assist with file management, recordkeeping, and data entry to ensure proper documentation of work activities. 
• Provide assistance with audits and investigations conducted by the unit. 
• Performs other duties as assigned to support effective departmental operations.

Position-Specific Details:

Appointment Type:  Probational, Promotional, or Job Appointment. This position may be filled as a probational appointment or a job appointment that may last up to 48 months. Job appointments may convert to probational appointments. Also, it may be filled as a detail and promoted within 12 months or by promotion of a permanent classified employee.

Works Schedule:  Typically, work hours are 8:00 am to 4:30 pm, Monday - Friday.  Flexible work schedules are available after meeting certain criteria and is dependent upon the position you are applying for.  Some positions require working shifts.  

How To Apply:

No Civil Service Test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities.   Applicants are responsible for checking the status of their application to determine where they are in the recruitment process.  Further status message information is located under the information section of the Current Job Opportunities page.

*Information to support your eligibility for this job title must be included in this application (i.e., relevant, detailed experience/education).  Resumes will not be accepted in lieu of completed education and experience sections on your application.  Applications may be rejected if incomplete.

Contact Information:

For further information about this vacancy, contact:

Zachary Alleman

Department of Children and Family Services

Zachary.Alleman.DCFS@la.gov 

DCFS is an “Equal Opportunity Employer”, and Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.