Program Registrar - (Administrative Support Technician II) - Community Resources & Services

Posting number: 26-00162

Department: Community Resources and Services

Division: Citizen Services - Center

Job classification: Administrative Support Technician II - Community Resources and Services, Office on Aging and Independence

Posting type: Open

Categories: Administrative Assistant

Summary

Howard County:
Conveniently located in the heart of central Maryland between Baltimore and Washington, Howard County offers the charm of a historic past mixed with the excitement of a cosmopolitan community.

Howard County Government:
Howard County Government is a leader in innovation, sustainability, and consistently ranked as one of the best places to live and work in the country. In 2025, Howard County Government received a record-breaking 83 Achievement Awards from the National Association of Counties (NACo) – the highest number of annual NACo awards achieved in the history of the State of Maryland, and the highest number of awards out of any county in the State of Maryland which received a collective 136 awards. NACo is the leading organization representing county-level government operations. These awards recognize innovative and transformative programs that provide new services for county residents, improve existing programs, upgrade working conditions, and enhance citizen participation and public policymaking.

What are we looking for?
We are looking for outstanding individuals to join our team and contribute to excellence in Howard County operations.

What you'll like most about working at Howard County Government

• We are committed to workplace excellence in every area of County government.  
• We have a highly talented, diverse, and inclusive workplace. Your input will not only be heard, but it will be encouraged!  
• We offer competitive compensation and great benefits including medical, retirement, and wellness programs. 
• As a member of the Howard County Government team, you'll be helping drive our culture and directly impact what makes us an amazing place to work

POSITION SUMMARY:
Oversees all functions of the reception desk operations and provides administrative and operational support for a 50+ Center. Serves as a team member for all aspects of the Center.

SALARY HIRING RANGE:
$20.03 - $24.70
$41,670 - $51,375

*This is the anticipated starting salary range for this position. Please note that the final salary will be determined by the Office of Human Resources, commensurate with experience and aligned to ensure internal equity with similarly situated roles.*

CLASS DESCRIPTION:
Performs intermediate level administrative support work under general supervision from an administrative or technical superior.  Work typically involves performing skilled clerical, and secretarial work, such as data entry and document management, file maintenance of secure and confidential records, and public contact and service. Additionally, semi-skilled manual work performing general laboring operations, including setting up tables, chairs and audio visual presentations. Work may also include accounting clerical tasks such as bookkeeping, keeping of financial and other important records' preparing vouchers for payment; documenting and depositing cash receipts; and controlling, recording and storing data. Work at this level may also include independent responsibility for a routine clerical process.

*This is a Classified position, meaning that it is a part of the Howard County Classified Service upon completion of a probationary period of at least six (6) months*

*Please note that this position falls within a collective bargaining unit and is represented by AFSCME Local 3085, Local 3888, or Local 1810.*

Examples of duties

Customer Service and Front Desk Operations:

• Greets and directs customers; provides information; registers participants; collects payments; sells memberships and bus tickets; answers phones; makes appropriate referrals.
• Assists staff and visitors as needed.
• Responds to written and verbal requests for information from the public, guests, staff, and outside agencies.
• Keeps up to date on Center programs and services and promotes them to participants.
• Learns and performs all essential duties while maintaining high customer service standards.
• May be required to work some evenings and weekends.

Administrative and Clerical Support:

• Provides general administrative support including mail distribution, supply orders, photocopying, faxing, filing, maintaining calendars, and scheduling appointments.
• Performs data entry and updates databases, files, and other systems.
• Prepares and mails routine correspondence.
• Operates software to produce reports and memoranda; enters and stores data electronically.
• Orders supplies and maintains inventory.
• Adheres to department, program, and county policies and procedures.
• Works as a team member on selected projects and cooperates with coworkers and supervisors at all levels; attends meetings and trainings as directed.

Financial and Recordkeeping:

• Reconciles daily receipts and performs end-of-day close-out procedures.

Program and Event Support:

• Coordinates program setup needs with staff.
• Responsible for room setups and take-downs for programs, special events, meetings, and trainings, including furniture arrangements.
• Performs setup and cleanup for the congregate lunch program.

Facility Operations and Maintenance:

• Opens and closes the 50+ Center.
• Keeps the Center and grounds in good order according to safety and sanitation standards.
• Performs janitorial duties not covered by contract, including operation of buffers, carpet cleaners, safe use of cleaning chemicals, and trash removal.
• Coordinates major maintenance, cleanliness, and repair needs with County Facilities.

Emergency and Safety Support:

• Participates in Emergency Management activities as requested, including work outside normal business hours.
• Ensures safety and proper reporting by completing incident, injury, and accident reports when necessary.

SUPERVISORY RESPONSIBILITIES:
This job has no supervisory responsibilities. QualificationsHigh School Diploma or GED and three (3) years related experience or equivalent combination of education and experience.

PREFERRED EDUCATION, KNOWLEDGE, SKILLS, AND ABILITIES:

• Associate's degree or equivalent from a two-year college or technical school.    
• Cash handling experience.   
• Receptionist experience.   
• Experience in working in a senior center or its equivalent. 
• Strong interpersonal skills, excellent oral and written communication skills and the ability to work well with an ethnically diverse older adult population. 
• Strong computer proficiency especially with Microsoft Office (Word, Excel, PowerPoint), database management and spreadsheet applications necessary.  
• Proficiency in virtual platforms and use of technology for human services delivery. 

PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk and hear.  The employee frequently is required to use hands to touch, handle or feel.  The employee is occasionally required to stand or walk.  The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and the ability to adjust focus. 

The work environment characteristic described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is often busy.

LANGUAGE SKILLS, MATHEMATICAL SKILLS, AND REASONING ABILITY:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

Ability to add, subtract, multiply or divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and draw and interpret bar graphs.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.