Manager, Open Data and Analytics

Posting number: 10829-HR

Department: 1601 - Innovation & Technology

Division: 160104 - Urban AI

Job classification: Program Manager

Posting type: Open

Categories: IT and Computers

Summary

Manager, Open Data and Analytics

Overview

Manager, Open Data and Analytics leads the Open Data and analytic efforts for the City of Cleveland in the Office of Urban Analytics and Innovation (Urban AI). This role reports to the Director.

Examples of duties

• Coordinates with staff involved in the development, implementation, and improvement of departmental programs, services, and/or operational processes.
•  Supervises and oversees planning, analysis, coordination, implementation, and documentation of departmental activities to ensure alignment with goals, objectives and established standards.
• Responsible program planning, including the development and review of project plans to ensure objectives and requirements are met. 
• Resolves issues related to staffing, resources, timelines, or operational priorities and addresses complex administrative or operational matters.
• Evaluate and/or assess effectiveness of programs and recommend improvements. 
•  May oversee planning, budgeting, and activities related to departmental programs, services, or operational resources.
• Monitors project timelines and expenditures to ensure.
•  Prepares reports regarding program activities, project status, and operational issues. 
•  Performs other job-related duties as required.

Qualifications

• Bachelor’s degree in Business Administration, Public Administration, or a related field from an accredited four-year college or university required.
• (Substitution: Two years of any equivalent combination of education, training and experience may substitute for each year of college education lacking.
• (Substitution: A project or program management certification may substitute for up to two years college education.)
• Five years of full-time paid experience in program or project management, administrative operations, or a related field required.
• Must be proficient in the use of computers and common office software applications.
• Must possess strong written, verbal, organizational, communication, and time management skills.
• Must be able to lift and carry a minimum of thirty (30) pounds.
• Valid State of Ohio Driver’s License required.

Supplemental informationThe Open Data and Analytics team in Urban AI enables improved decision-making through data analytics; increases transparency and quality control through access to data; and establishes data governance. At its core, this team is responsible for establishing a culture of data and continuous improvement in City Hall as we seek to modernize city hall, improve operations, and better deliver services to residents.  

Responsibilities include:

• Define and lead complex, cross-departmental analytics and data projects to successful completion.
• Develop and launch complex analytic solutions that support city strategic initiatives. 
• Oversee the operations of the city’s Open Data Portal and plan for continuous improvement and optimization of the portal. 
• Support city departments in using analytic tools (Power BI, GIS). 
• Develop and implement change management strategies and plans that maximize employee adoption and usage ofdata and analytic products. 
• Facilitate ongoing community engagement and awareness of City data initiatives through partnerships with community organizations, nonprofits, hackathons, etc.
• Serve as the liaison to city staff, departments, consultants, and senior management. 

Essential Duties & Job Functions

• Team lead and people manager for the data and analytics staff in Urban AI. 
• Manage city-wide data and analytics projects.
  • Determine tools, scope, timeline, and team members for assigned projects
  • Execute projects efficiently, effectively, and completely including measuring project performance using appropriate project management tools
  • Communicate with internal and external teams/stakeholders 
• Partner with Innovation and Process Improvement leaders in Urban AI on complex, process-driven projects. 
• Implement data management systems and processes in partnership with the city-wide Data Warehouse team.  
• Baseline initiatives against industry best practices and peer cities. 
• Other duties as assigned. 

Additional Minimum Qualifications

• Experience with analytic tools such as Power BI, Tableau, GIS, R Studio, Shiny 
• Experience with programming languages such as SQL, Python, or R, preferred 
• Proven self-management and team-management skills
• Ability to thrive in a project-based, team environment
• Customer-oriented attitude
• Excellent verbal and written communication skills 
• Ability to establish and nurture beneficial stakeholder relationships
• Demonstrated ability to manage complex projects across multiple departments including monitoring project budgets and timelines 
• Self-motivated with a willingness to take initiative and solve complex problems
• Strong attention to detail and the ability to adhere to strict deadlines; ability to multi-task

Preferred Education and Experience

• 3 years full-time, paid, progressively responsible experience
• Project management or program administration experience
• Local government experience, preferred
• Experience as people manager and/or team lead, preferred
• A bachelor’s degree or higher from an accredited college or university, required

The City's guiding principles are as follows: Placing Clevelanders at the Center, Empowering Employees to Do Purposeful Work, Defining Clear and Pragmatic Objectives, Leading with Trust and Transparency, Striving for Equity in All We Do, and Embracing Change. All City employees are responsible for embracing and carrying out these principles in all that they do.