From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown -- and start your unstoppable career here.
This is a full-time, 1st Shift position requiring weekend availability.
This position is eligible for full benefits (medical, dental & vision), 401K, paid vacation, discounted downtown parking, free employee meals, hotel and restaurant discounts and more.
SUMMARY:
The Housekeeping Runner is an integral part of the Housekeeping team who collectively is responsible for delivering various requested guest room items to guests and associates throughout their shift.
ESSENTIAL FUNCTIONS:
-Greet guests immediately with friendly/sincere acknowledgement
-Provide customer service to guests, including information about hotel services, activities and local attractions
-Timely address guest complaints and/or requests with professionalism and patience within a ten minute time frame
-Make sure that all items delivered to the guest rooms are clean and in working order
-Check storerooms for availability of pack & play's, microwaves, refrigerators, fans, ozone machines, etc. and ensure they are in safe condition
-Reports maintenance deficiencies in order to maintain guest rooms in compliance with hotel standards
-Replenishes linen and guest amenities
-Assists co-workers as requested
-Work in a fast-paced environment, flexible with spontaneous demands from guests and for business needs.
-Display professional image at all times through appearance and conduct
-Within position scope, ensure hotel is in compliance with all federal, state and local laws, including OSHA
-Uses the following Personal Protective Equipment (PPE): gloves and safety glasses, as needed
-Report defective, damaged or lost PPE, or equipment that does not fit properly to management
-Regular attendance in keeping with guidelines established by the company and site are essential to the successful performance of this position.
-Carries out reasonable requests of supervisor or management.
-Have knowledge about all emergency procedures and know how to act on them.
REQUIRED SKILLS:
Physically able to move large and heavy objects such as: carts, large bags of linen, ironing board, furniture, mattresses
Ability to read and recognize room numbers
Ability to communicate effectively with guests and team members verbally or in written form
Ability to learn, follow and enforce standards for cleanliness as they apply to all aspects of room
Ability to follow all safety procedures/standards and able to recognize and act in emergency situations
Able to lift 75lbs; push/pull carts of 150lbs.
EDUCATION & EXPERIENCE:
Previous experience in hospitality is preferred, but not needed.
PHYSICAL REQUIREMNETS:
Ability to be on feet 8 hours per day
Able to bend, twist, kneel, push and lift up to 50 pounds
Is required to use hands and fingers to handle or feel objects
Is required to frequently reach with hands and arms
Is occasionally required to sit and stoop; kneel, crouch, or crawl