From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown -- and start your unstoppable career here.
This is a full-time, 1st Shift position requiring weekend availability.
This position is eligible for full benefits (medical, dental & vision), 401K, paid vacation, discounted downtown parking, free employee meals, hotel and restaurant discounts and more.
SUMMARY:
Creating guest's satisfaction by ensuring the 4 Diamond cleanliness of each guest room.
ESSENTIAL FUNCTIONS:
- Clean all public areas on daily assignment within allotted time
- Clean all areas of bathrooms
- Complete daily projects as assigned
- Maintain equipment properly
- Maintain assigned area including but not exclusively hallways, windows, elevator landings and guest rooms
- Communicate daily with team leaders, housemen and managers
- Report all damage to team leader or managers
- Use all chemicals properly and safely as required by OSHA standards
- Do deep cleaning as assigned
- Maintain linen properly
- Maintain guest rooms to standards set by management
- Maintain hotel assets at all times
- Work in a fast paced, busy occasionally noisy environment
- Able to work with frequent dirt, dust
- Able to work with occasional smoke and fumes
- Any and all other duties assigned by management
- Maneuver and control housekeeping cart
- Attend departmental meetings.
- Follow AHC handbook policies and standard operating procedures.
- Actively working, always looking for ways to assists guests and going above and beyond to provide guest service.
- Reads or listens to Daily Beat.
- Reads and understands all memos that pertain to the housekeeping department.
- Uses other AHC hotels and staff as resources.
- Complete all daily responsibilities/cleaning task list.
REQUIRED SKILLS:
- Able to work alone or in a team atmosphere
- Excellent customer service skills
- Effective listening skills
- Professional
- Well groomed, must adhere to Amway Grand Plaza standards
- Organizational skills
- Able to work and adapt to a fast paced environment
- Able to work varied shifts, including weekends and holidays
- Detail Oriented
EDUCATION & EXPERIENCE:
-High school diploma or equivalent.
- Related experience is preferred.
PHYSICAL REQUIREMNETS:
While performing the duties of this job, the associate:
- Ability to be on feet 8 hours per day
- Able to bend, twist, kneel, push and lift up to 50 pounds
- Is required to use hands and fingers to handle or feel objects
- Is required to frequently reach with hands and arms
- Is regularly required to talk or hear; taste or smell
- Is occasionally required to sit and stoop; kneel, crouch, or crawl
- Specific vision abilities required by this job include close vision, distance vision, and peripheral vision