General Information
Location Alicante Job ID 12469 Job Category Operations Leadership Language Requirement Dutch, English, German, SpanishDescription & requirements
Description We’re CX fanatics, as passionate about our clients as their fans are. That’s why the world’s most-loved brands trust us. Now, we’re looking for a skilled Business Manager to lead strategy and foster key client relationships. Apply now and help us build and grow our community of top-tier brands, one partnership at a time!Join us as a Business Manager!
As Business Manager at Transcom you will:
Build trust with the client
Be responsible for P&L that you manage
Ensure client satisfaction
Empower and coach your team leaders to build world class teams
Control, monitor, report on and analyse relevant KPIs
Ensure high employee satisfaction by building trust in the team
Ensure a smooth and profitable operation
Ensure that targets are set for each employee
What's in it for YOU!
Opportunity to further develop your skills and career in a highly dynamic international team
The challenge to lift your own project to a higher level
The opportunity to enrich the quality of the project with your experience
A positive working atmosphere
Permanent work contract
Corporate benefits and discounts
To be successful in this role you:
Have 3+ years of experience in customer service and contact center support
Possess 2+ years of experience in leading complex teams
Are experienced in BPO/contact centres
Demonstrate leadership and management skills
Are “hands on” with a “doer” approach
Are able to keep calm, work under pressure and to deadlines
Take ownership
Communicate well at all levels
Are analytical and a problem solver
Can work in a team and independently
Have English at C1 level and Spanish at B1. Either Dutch or German language skills would be a real bonus
The closing date for applications is Friday 7th August 2026.
Please include a CV in English, with your application.
What Life at Transcom is like?
At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.”