SingaporeFull TimePosted Today
The Meta Legal team is seeking a motivated, organized, detail-oriented candidate to join our Incident Response team. The right candidate must have a strong work ethic, experience making well-reasoned decisions in complex or time-sensitive situations, and experience collaborating effectively with cross-functional teams and external stakeholders.
Responsibilities
Bring operational excellence to a team that evaluates threats, risks, and user privacy in a world centered around time-critical emergency escalations
* Review and assess inbound emergency escalations
* Make immediate decisions based on a variety of complex factors that will include imminence, sensitive issues and graphic content and coordinate with several internal and external partners including law enforcement to ensure user’s safety
* Be willing and able to work with sensitive issues and potentially graphic and/or objectionable content. This role may involve exposure to potentially graphic and/or objectionable content, including but not limited to graphic images, videos, audio, and writings, offensive or derogatory language, and other potentially objectionable material, i.e., child exploitation, graphic violence, self-injury, and suicide content, which may be considered offensive or disturbing
* Create and articulate responses to questions from law enforcement, government agencies, and internal teams regarding incident response policy and process
* Work with cross-functional teams to drive improvements to policies and processes across the teams
* Availability to work weekend days on a rotational basis or a regular schedule of either Tuesday through Saturday or Sunday through Thursday
Qualifications
Bachelor's degree or equivalent experience
* More than 3 years of relevant experience in investigative or analytical roles in either investigative or analytical roles involving time-critical escalations and real-world harm
* Self-starter requiring minimal direction
* Proven ability to analyze information to assess threats and risks
* Proven ability to make important decisions independently and prioritize competing demands based on urgency, impact, and stakeholder needs, responding quickly to changing situations in complex environments without compromising quality
* Experience communicating clearly in writing and verbally, with the ability to adapt communication style for different stakeholders such as cross-functional teams and law enforcement
* Experience with social media, analytical tools, and online research Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
* Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
* Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
* Experience with crisis management, government agencies or law enforcement
* Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
* Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
* Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
Responsibilities
Bring operational excellence to a team that evaluates threats, risks, and user privacy in a world centered around time-critical emergency escalations
* Review and assess inbound emergency escalations
* Make immediate decisions based on a variety of complex factors that will include imminence, sensitive issues and graphic content and coordinate with several internal and external partners including law enforcement to ensure user’s safety
* Be willing and able to work with sensitive issues and potentially graphic and/or objectionable content. This role may involve exposure to potentially graphic and/or objectionable content, including but not limited to graphic images, videos, audio, and writings, offensive or derogatory language, and other potentially objectionable material, i.e., child exploitation, graphic violence, self-injury, and suicide content, which may be considered offensive or disturbing
* Create and articulate responses to questions from law enforcement, government agencies, and internal teams regarding incident response policy and process
* Work with cross-functional teams to drive improvements to policies and processes across the teams
* Availability to work weekend days on a rotational basis or a regular schedule of either Tuesday through Saturday or Sunday through Thursday
Qualifications
Bachelor's degree or equivalent experience
* More than 3 years of relevant experience in investigative or analytical roles in either investigative or analytical roles involving time-critical escalations and real-world harm
* Self-starter requiring minimal direction
* Proven ability to analyze information to assess threats and risks
* Proven ability to make important decisions independently and prioritize competing demands based on urgency, impact, and stakeholder needs, responding quickly to changing situations in complex environments without compromising quality
* Experience communicating clearly in writing and verbally, with the ability to adapt communication style for different stakeholders such as cross-functional teams and law enforcement
* Experience with social media, analytical tools, and online research Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
* Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
* Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
* Experience with crisis management, government agencies or law enforcement
* Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
* Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
* Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies