Description
About CloudHQ:
CloudHQ is a global leader in hyperscale data centre solutions, delivering secure, high-performance, and resilient facilities for many of the world’s largest technology companies.
CloudHQ is a global leader in digital infrastructure, designing, building, and operating large-scale hyperscale and colocation data centres across North America, EMEA, Asia, and South America. Founded by a pioneer in data centre REITs, CloudHQ delivers flexible, efficient, and resilient data centre solutions that empower the world’s largest technology companies.
Overview:
The HR Manager is a true generalist, responsible for enabling and optimizing the full employee life cycle while driving positive employee experience in all phases. Acting as a trusted HR Business Partner, this individual will be the first point of contact for employees and managers on all HR-related matters in region.
While the role has a strong focus on talent management, employee relations, and organizational effectiveness, the HR Manager will collaborate closely with global HR colleagues to deliver consistent, best-in-class HR services, policies, and programs across the company.
The role will be based in our Singapore head office supporting the following:
· CloudHQ SGP Corporate Office (for colleagues working in/from the Regional HQ)
· CloudHQ Japan
· CloudHQ Thailand (with other growth pending / planned in region)
You will be excited by the opportunity to build HR processes from the ground up. The successful candidate will be able to adapt smoothly and quickly in a multi-cultural, entrepreneurial environment supporting HR Operations, as well as all local compliance and administrative requirements.
What You'll Do:
- Act as the primary HR contact (and local lead) for assigned client groups across the APAC Region
- Partner with leaders to understand business objectives and provide HR solutions that support local performance, growth and employee engagement
- Oversee the full employee life cycle, including onboarding, performance management, employee development, mobility, and offboarding
- Ensure the proper completion of employee actions including new hires, transfers, pay changes, status changes, and terminations, ensuring that all appropriate steps are completed in a timely and accurate manner
- Provide guidance on employee relations, conflict resolution, performance issues, and policy application and interpretation, ensuring fair and consistent practices.
- Support talent management processes including workforce planning, succession, and leadership development initiatives
- Ensure compliance with local labor laws, regulations, and internal policies/audits across multiple jurisdictions (in APAC Region)
- Collaborate with the global HR team members to harmonize HR policies, programs, and systems worldwide. Our approach: Common where possible; different when necessary.
- Deliver HR analytics and reporting (from the Company’s existing HRIS) to support data-driven decision-making and also support as we transition to new HRIS platform in late 2026 onwards
- Champion initiatives that strengthen company culture, employee engagement, and retention
- Management of the company’s (local/regional) social impact initiatives including community outreach, and ESG efforts as required
- Support and manage the delivery of (local) payroll and benefits (across APAC countries) with high accuracy and timeliness
- Partner with TA team and hiring managers to support recruitment efforts in region
- Facilitate work authorization, visa, relocation, and general mobility in partnership with HR colleagues and immigration partners
- Support annual compensation review, salary benchmarking, and market analysis to ensure competitive compensation practices and local compliance
- Participate in other HR (or business) initiatives and projects regionally or globally as required
What you need to thrive:
- Good understanding of relevant country labour law(s), HR best practices and employee relations
- Strong proficiency working with (& ideally optimizing) with Human Resources Information Systems (HRIS) – Workday, Oracle experience preferred
- Strong proficiency in Microsoft Office, with advanced skills in Excel
- Solutions focused mindset; strong desire to learn and drive improvements; passion for helping others succeed and for delivering excellence in employee experience
- Impeccable ability to handle confidential information with professional discretion· Self-motivated with an exceptional degree of ethics and professionalism
- Superior organization and time management skills with the ability to maintain progress against important deadlines
- Ability to use independent judgement and sound decision-making skills in situations that impact project timetables, direction, and outcome
- Great team player: works well with internal and external team members and drives execution through collaboration and networking
- Proven ability to manage multiple tasks in a fast-paced environment (and work effectively in a matrix, global organization)
- Excellent communication and interpersonal skills, with the ability to build relationships at all levels of the organization
Other Key Requirements:
- Bachelor’s degree in human resources, business, psychology, employment relations, organisational psychology, law or a related discipline (desired)
- Professional HR certification (IHRP, CIPD, SHRM or equivalent) (preferred)
- Experience supporting employees across multiple APAC markets, including Singapore (essential) Japan & Thailand (strongly preferred)
- Min. 5+ years of progressive HR experience, including regional APAC responsibility (essential)
- Experience in a scaling organisation & also supporting remote/distributed teams) (essential)
- Excellent verbal and written English communication skills (essential)
- Proficiency in an additional Asian language (e.g., Japanese, Thai, Mandarin or Korean) (preferred)
What we can offer you:
- Competitive salary, plus strong bonus
- Great work location: the Corporate Office is situated in the heart of SGP’s Central Business District
- Hybrid working - we require a minimum of 3-4 days in the office per week as standard
- Premier Private Medical plan (provided by BUPA – covering medical, dental, vision) for employees plus spouse/long term partner & eligible dependants
- 25 days holiday, plus local/public holidays on top
- Personal development & growth opportunities – be part of a diverse, global business scaling quickly
- Occasional travel (in region) as required & some limited global travel (to US/UK) by exception
- Employee must have right to live & work in SGP