Richland CountyFull TimeMid-level34k–37k USDPosted Today
Posting number: 190886
Department: Department of Motor Vehicles
Division: Vehicle Services Administration
Job classification: Administrative Specialist II
Posting type: Open
Categories: Administrative Assistant, Clerical & Data Entry, Miscellaneous, Customer Service, Office and Administrative Support
SummaryAre you seeking a career in public service? Do you have a passion for customer service? Then we may have the opportunity for you! The SCDMV is looking for a motivated and dedicated Titles & Registrations Specialist. The team at DMV values teamwork, commitment, and excellent customer service. Come join us and find the keys to your future!This position is in the License Plate AOS Unit at SCDMV Headquarters in Blythewood, SC.
Responsibilities of the Titles & Registration Specialist II
- Processes transactions for specialty license plates to include Personalized, Official, State Boards/Commissions and Confidential.
- Responds to routine inquiries from customers by mail and modes of communication such as telephone, email and occasionally in person.
- Advise customers on appropriate actions for payment, services and required documentation for transaction processing. Resolves customer issues and inquires through record research.
- Uses SCDMV Phoenix system to enter, retrieve, update and provide data for customers, courts, and law enforcement. Provides support to SCDMV Branch Offices and other work units. Offices and other work units.
- Reconciles transaction reports and maintain accurate cash drawer.
- Reviews documents for accuracy and compliance. Prepares documents for scanning.
- Opens and disseminates mail for Special Plate Unit.
- Performs other duties and responsibilities as directed.
- A high school diploma or equivalent.
Agency Requirements
- Must complete a nationwide criminal background check to include finger printing.
Additional Requirements
- In-depth knowledge of state motor vehicle laws and regulations; in-depth knowledge of SCDMV titling and registration policies and procedures.
- Ability to work in a team environment.
- Ability to interpret and apply rules and regulations, ability to exhibit initiative, sound judgment and logical thinking.
- Must have exceptional customer service, organizational and time management skills.
- Must effectively deal orally and in writing with internal/external customers to disseminate and obtain information.
- Proficiency with the use of personal computer and MS Office products.
- Employee works under general supervision, however, has moderate amount of independence and discretion.
- Works in a climate-controlled office setting with significant time spent at a computer terminal.
QualificationsAgency Preferred
- A high school diploma and two (2) years related job experience.
At the SCDMV you get to be part of an exceptional team and diverse culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.
The South Carolina DMV offers a robust and competitive benefits program.
- Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)
- 15 days annual (vacation) leave per year
- 15 days sick leave per year
- 13 paid holidays
- State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)
- An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household
Additional Comments
The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.
Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education.
Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.