Receptionist/Collector

Posting number: 201905405

Department: |Virgin Islands Fire Service- STT|

Job classification: Receptionist/Collector

Posting type: Open

Categories: Administration, Customer Service

Summary

Under the direct supervision of a higher level officer, this is responsible clerical work, which not only involves providing receptionist services for an activity center, but also includes collecting monies for such services rendered as; fees for copying documents, payment for training courses and supplies, etc. Work is reviewed .through meetings and analysis of reports submitted.

Examples of dutiesDUTIES (NOT ALL INCLUSIVE):

• Interview visitors to find out the nature of their business and directs them to the appropriate workstation and individual.
• Answers the telephone and connects the callers to the appropriate individual.
• Collects charges due for services rendered.
• Prepares necessary bank deposit documents and submits them to the immediate supervisor for further processing.
• Prepares reports on overdue or delinquent bills and reconciles account receivable registers.
• Prepares daily, monthly and other periodic summaries of collection, number of calls, visitors, etc.
• Safeguards all monies collected from the time of collection up to remittal to the immediate supervisor.
• Performs a variety of general clerical work, which includes typing, filing, data entry, and compiling information for reports.
• Performs other related work as required.

QualificationsHigh School Diploma or equivalency, plus two (2) years of clerical experience at least one of which involved the collection of cash.
PLEASE NOTE:
The department/agency will request a police record for all prospective candidates.
Supplemental informationFACTOR 1-KNOWLEDGE REQUIRED IN THE POSITION:

• Knowledge of office practices and procedures.
• Knowledge of basic mathematics and collection procedures.
• Knowledge of the various programs conducted by the agency and of the types of problems and assignments handled by all persons working in the agency.
• Skills in the operation of a computer and software programs.
• Ability to prepare technical reports.
• Ability to express oneself clearly and concisely orally and in writing.
• Ability to establish and maintain effective working relationships with all concerned during the course of work.

FACTOR 2 -SUPERVISORY CONTROLS:
The employee works under the immediate supervision of a higher-level official. Work is reviewed .on a daily basis. Work is reviewed for accuracy, completeness and timely submission of reconciling documents.
FACTOR 3 – GUIDELINES:
Guidelines consist of applicable laws, rules, regulations, policies and procedures.
FACTOR 4 – COMPLEXITY:
The employee performs a variety of repetitive, recurring duties. Special care must be exercised when handling monies to ensure its security and accountability.
FACTOR 5 -SCOPE AND EFFECT:
The purpose of the position is to provide clerical support and collection services for the activity center. This contributes to the department's/agency's smooth and efficient operation relative to the collection of revenues and for providing good customer service to .the public.
FACTOR 6 -PERSONAL CONTACTS:
Contacts are with co-workers, department/agency officials, employees in other departments/agencies, and members of the public.
FACTOR 7 -PURPOSE OF CONTACTS:
Contacts are made to provide information, request documentation, update records, verify fact, respond to inquiries, and makes corrections to documentation.
FACTOR 8 - PHYSICAL DEMANDS:
There are no unusual physical demands.
FACTOR 9 -WORK ENVIRONMENT:
Work is performed in an office setting.