Program Coordinator I – Executive & Strategic Operations

The Division of Banks is currently accepting applications for the Program Coordinator I – Executive & Strategic Operations position in the Division’s Operations Unit.

This is a unique opportunity for someone who enjoys solving problems, improving processes, and collaborating across the organization to support a wide range of initiatives. Working closely with agency leadership, this role coordinates projects, supports executive operations, manages the Division's website, intranet, and digital resources, and monitors emerging developments in the rapidly evolving financial services industry.

As a central coordination point for operational and technology initiatives, the position partners with internal teams and Commonwealth agencies to improve processes, support organizational priorities, and help turn ideas into action. Successful candidates will enjoy learning new technologies, connecting people and projects, and gaining broad exposure to executive operations, digital communications, and financial services regulation.

About the Division:

As an employee of the Division of Banks, you will contribute to the mission of the Division of Banks by ensuring a sound, competitive, and accessible financial services environment throughout the Commonwealth. The Division maintains public confidence in Massachusetts financial institutions through the oversight of state-chartered banks and credit unions as well as non-depository licensees doing business in Massachusetts. We are a consumer protection agency, and we support financial literacy education and programs benefiting residents across the Commonwealth. The majority of the Division’s employees are Examiners who conduct a variety of on-site and off-site examinations of financial institutions and licensed entities under the Division’s jurisdiction.

At the Division of Banks every employee’s ideas and experiences are welcomed. We value and respect that each individual brings different skills and perspectives that uniquely contribute to our agency and the work that we do. It is important that each employee feel empowered to contribute as this allows for more effective collaboration and better results. Within our workplace community, we offer a variety of training and mentoring to create and maintain a learning environment that is inclusive, equitable, and welcoming.

To learn more about the Division of Banks, click here.

As a Program Coordinator I – Executive & Strategic Operations, you can expect to:

• Support agency leadership by coordinating executive priorities and special projects, and by researching emerging issues and trends impacting the financial services industries.
• Coordinate cross-functional projects and operational initiatives by facilitating communication, tracking progress, improving processes, and helping ensure organizational goals are achieved.
• Manage the Division's website and digital resources by maintaining the agency website and intranet, coordinating content updates, and ensuring information is accurate, accessible, and user-friendly.
• Support technology and continuous improvement initiatives by collaborating on data and reporting efforts, coordinating IT and accessibility requests, and contributing to operational planning and process improvements.
  Consider joining our Operations Team if you:
• Are motivated by public service and interested in supporting the operations of a financial regulatory agency serving consumers and businesses across the Commonwealth.
• Enjoy coordinating projects from planning through completion, keeping priorities organized and initiatives moving forward.
• Take initiative to solve problems, improve processes, and learn new systems, technologies, and tools, including website management.
• Build strong relationships by providing excellent customer service and collaborating effectively with diverse teams.
• Are curious and detail-oriented, with an interest in emerging financial services, data management, and continuous learning.
• Thrive in an environment where priorities may shift and where every week brings new opportunities to support agency initiatives.

Work/Life Balance & Benefits:

• Hybrid Position: This is a hybrid position offering remote work flexibility; however, staff are expected to be on-site at a Division office at least once per pay period (every two weeks). Additional in-person attendance will be required based on project activities, operational, and training needs. Occasional travel to other Division offices throughout the Commonwealth is required, with occasional out-of-state travel.
• Flexible Schedule: Staff may choose from flexible start and end times, and are eligible for a compressed work schedule that includes every other Friday off.
• Paid Leave: Commonwealth employees receive generous paid leave in addition to a competitive state holiday schedule.
• Retirement: Participation in the Commonwealth’s State Employee Retirement System.
• Training and Development: The Division offers training opportunities through the agency, regulatory partners, and the Commonwealth. Employees are also eligible for tuition remission at Massachusetts public colleges and universities.

Salary placement is determined by years of experience and education directly related to the position and the Human Resources Division’s recruiting guidelines.

Primary Duties:

• Partner with and support the Commissioner and agency leadership; coordinating executive priorities, meetings, and operational activities.
• Research, monitor, and summarize emerging issues, industry trends, and developments affecting the Division's regulated financial services sectors to provide timely information and insights to agency leadership.
• Coordinate cross-functional projects and agency initiatives by bringing together stakeholders, tracking milestones and action items, documenting progress, and helping ensure projects move forward successfully.
• Identify opportunities to improve operations by helping identify and implement process improvements, technologies, and tools, while contributing to business continuity planning, risk assessments, internal controls, and other continuous improvement initiatives.
• Manage the Division's website and intranet by coordinating content updates, ensuring information is accurate, accessible, and user-friendly, and partnering with Commonwealth resources to resolve technical issues and enhance digital services.
• Serve as the agency's liaison for digital accessibility and technology coordination, working with Commonwealth partners and internal staff to address accessibility needs, coordinate technology-related requests, and support digital initiatives.
• Support data, reporting, and information management efforts by assisting with reporting, data governance, records management, and operational documentation.
• Coordinate the development and maintenance of operational procedures, guidance documents, and project documentation to support consistent agency operations.
• Monitor project activities and operational processes, evaluate progress, and recommend improvements to management.
• Provide operational support across the Division, including assistance with special projects, agency-wide initiatives, and occasional support for the Operations and Legal Units as needed.

Preferred Qualifications:

We encourage individuals who believe they have the skills necessary to thrive to apply for this role, even if you don’t meet 100% of the job qualifications.

• Experience coordinating projects and managing multiple priorities while communicating effectively with a variety of stakeholders.
• Strong written and verbal communication skills, including the ability to research and synthesize information, prepare executive briefings, and exercise sound judgment when managing communications directed to agency leadership.
• Experience with, or the ability to quickly learn, website content management systems (preferably Drupal) and website quality and accessibility tools such as SiteImprove.
• Strong organizational skills, attention to detail, and the ability to maintain accurate content, records, and documentation.
• Demonstrated initiative, sound judgment, and a commitment to improving processes and identifying practical solutions.
• Ability to build collaborative relationships, provide excellent customer service, and work effectively across diverse teams.
• Commitment to fostering an inclusive, respectful, and collaborative workplace.

The filling of this position is subject to appropriation and obtainment of all necessary approvals from the Office of Consumer Affairs and Business Regulation and the Executive Office for Administration and Finance. The Division reserves the right not to fill this position without notice. This position will report directly to the Chief Administrative Officer in the Operations Unit.

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) two years of full-time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I. A Bachelor's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience.*

II. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.*

*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer.  Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.  Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements.  We encourage individuals who believe they have the skills necessary to thrive to apply for this role.