Patient Access Representative

University Hospitals is dedicated to making a profound impact on healthcare both locally in Cleveland and nationwide. We serve the needs of patients through an integrated network of 21 hospitals (including five joint ventures), more than 50 health centers and outpatient facilities, and over 200 physician offices in 16 counties throughout northern Ohio. Our commitment to excellence in patient care and community service drives everything we do.
 

Why This Role Matters

As a Patient Access Representative, you are often the very first connection a patient and their family have with our organization. Your work directly shapes the patient's experience from the moment they arrive or call in—while also supporting the care team behind the scenes. If you enjoy helping people, feel welcomed, informed, and confident while keeping things organized and moving smoothly, this role offers a meaningful way to make an impact every day.

Why This Role Matters

• Be the first point of contact for patients and families.
• Create a positive, welcoming experience.
• Support both patients and care teams.

• Make a difference through service and compassion.

  
   

What You Will Do

• Register, check in, and assist patients.
• Schedule appointments and referrals.
• Update patient, insurance, and payment information.
• Use EPIC to support daily operations.
   

What You Bring

• Strong customer service skills.
• Clear communication and professionalism.
• Attention to detail and organization.
• Ability to multitask in a fast-paced setting.
   

Why Apply?

• Make an impact every day.
• Gain valuable healthcare experience.
• Join a supportive team environment.
• Grow your career with University Hospitals.
   

Benefits That Support You

• Competitive pay and comprehensive benefits.
• Health, wellness, and financial resources.
• Training and career development opportunities.
• An inclusive and supportive workplace.

Education

• High School Equivalent / GED (Required)
• Associate's Degree or progress towards degree (Preferred)
• Medical Terminology (Preferred)

Work Experience

• 1+ years Customer Service (Required)
• 1+ years Customer Service in healthcare (Preferred)

Knowledge, Skills, & Abilities

• Exceptional communication skills with both patients and medical care providers to relay necessary information (Required proficiency)
• Ability to juggle and prioritize multiple responsibilities and handle interruptions (Required proficiency)
• Strong organizational skills (Required proficiency)
• Problem-solving skills for scheduling conflicts, missing documentation and other issues (Required proficiency)
• Attention to detail to ensure all patient information is accurate and available (Required proficiency)
• Compassion to help patients and caregivers in difficult situations (Required proficiency)
• Understanding of the importance of confidentiality (Required proficiency)
• Basic knowledge of electronic health records and basic medical terminology (Preferred proficiency)

Physical Demands
 

• Standing Occasionally
• Walking Occasionally
• Sitting Constantly
• Lifting Rarely up to 20 lbs
• Carrying Rarely up to 20 lbs
• Pushing Rarely up to 20 lbs
• Pulling Rarely up to 20 lbs
• Climbing Rarely up to 20 lbs
• Balancing Rarely
• Stooping Rarely
• Kneeling Rarely
• Crouching Rarely
• Crawling Rarely
• Reaching Rarely
• Handling Occasionally
• Grasping Occasionally
• Feeling Rarely
• Talking Constantly
• Hearing Constantly
• Repetitive Motions Frequently
• Eye/Hand/Foot Coordination Frequently

Travel Requirements
 

• 10%