Technical Success Account Manager, Google Cloud Consulting (Japanese, English)

Minimum qualifications:

• Bachelor’s degree in Computer Science, a related technical field, or equivalent practical experience.
• 10 years of experience in a customer-facing technical role.
• Experience supporting customers in cloud operations domains (e.g., launch/capacity planning, product release management, technical support, escalation management procedures).
• Experience presenting to technical and executive stakeholders ( explaining technical concepts to non-technical audiences).
• Experience with core cloud computing concepts and enterprise architecture principles (e.g., networking, compute, storage, IT security, database systems, application development, operational frameworks).
• Ability to communicate in Japanese and English fluently as this is a customer facing role that requires communication with local Japanese customers.

Preferred qualifications:

• MBA or Master's degree in a Management, Technical, or Engineering field.
• 15 years of experience in technical project management or a customer-facing role.
• Experience collaborating with cross-functional teams (e.g., sales, Support, Product) to drive customer outcomes.
• Deep understanding of cloud computing concepts (Networking, Identity and Access Management (IAM), Compute, Storage) and operational frameworks (Information Technology Infrastructure Library (ITIL), Developer Operations (DevOps), Site Reliability Engineering (SRE)).
• Excellent communication skills and the ability to manage multiple priorities in a fast-paced environment.

About the job

As a Technical Success Account Manager (TSAM), you will serve as a strategic technical leader aligned with Google Cloud’s most critical customers. You will be responsible for driving sustained platform health, achieving technical excellence, and ensuring stability for key business critical workloads running on Google Cloud Platform (GCP). You will serve as the customer’s trusted technical advisor, translating complex business objectives into rigorous technical governance and modern, resilient cloud architectural strategies. You will advocate adoption of industry best practices and act as the primary point of accountability for resolving platform challenges and proactive risk mitigation, to the satisfaction of executive stakeholders. You will independently forge strong executive relationships, advocate for the implementation of Google Cloud architecture standards, elevate platform stability, and establish technical excellence across the customer’s Google Cloud Platform (GCP) footprint, through a programmatic approach. You will serve as the internal customer advocate, translating their strategic needs into actionable feedback for Google Cloud’s product and engineering teams, ensuring continuous service improvement and feature development.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Establish and lead technical governance, focusing on platform health metrics and enterprise readiness planning.
• Provide technical guidance and advocate the adoption of Google Cloud architecture and best practices via deep dives and workshops.
• Drive platform stability and excellence through deep architectural health assessments.
• Serve as the strategic technical advisor to address and resolve critical reliability concerns, advising on and guiding the architecture of highly robust, scalable, and resilient workloads.
• Act as the internal customer advocate, translating technical obstacles to influence GCP product roadmaps. Own workload success, stabilization, and ongoing optimization to ensure sustained business value.