Job Description
As an Industry Insights Associate Manager, you will lead in the development of the analytical activities of the Customer Success associates under your supervision, helping them understanding their business to analyze it, finding areas of strategic opportunity and insights to advise clients according to their needs and objectives, ensuring client satisfaction with effective and quality responses based on the solutions. Provided by NielsenIQ. Meeting NielsenIQ objectives and strategic planning for the business based on advanced KPIs and specific solutions from experts.
Responsibilities
Lead & develop younger analytical and consulting talent.
Develop and align strategic plans for the most important clients to guarantee the generation of value and the effective delivery of services.
Plan and deploy strategies to get your direct reports to reach the client satisfaction and commercial lead KPIs.
Conduct periodic reviews of the KPIs, defining success criteria and monitoring mechanisms.
Demonstrate value and return on investment through ensuring quantifiable business opportunity generation.
Able to build and lead market and thought leadership presentations for C-Level and high-profile people from clients, about the FMCG and client’s business situation.
Monitor and improve the quality of the service offered, adjusting the Joint Business Plan as necessary to reflect changes in client priorities.
Identify and communicate viable opportunities through interaction with the Consulting Lead and Account Development team.
Facilitate associates onboarding process, ensuring coordination, adequate training and communication, proactively managing the daily commitment of teams and handling problems or conflicts.
Engage and motivate direct reports, ensuring their learning and career path.
Qualifications
If you consider yourself an innate leader, capable of developing talent and creating a high-performance culture while also ensuring the engage of your team, and you are passionate about data analytics, value generation through analyses and consulting, this is the perfect place for you.
Qualifications
Bachelor's degree in Administration, Marketing, Industrial Engineering, or related.
Experience in Mass Consumption, consulting companies, Retailers.
Experience in working with NielsenIQ information in the past (ideally).
Experience in commercial or marketing positions and with customer management.
Management of Office/Google and CRM tools (Customer Relationship Management) or business monitoring
Advanced English (written and oral skills)
At least 6yrs of working experience
Additional Information
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion