HR Customer Service Technician

Posting number: 202600308

Department: Human Resources

Job classification: Human Resources Technician

Posting type: Open

Categories: Human Resources

SummaryHands reaching for puzzle pieces with text asking if you're the missing piece to their HR puzzle, alongside the Pinal County logo.


Pinal County Human Resources might be looking for you!  Are you interested in pursuing a rewarding career in the public sector HR arena?  Do you love helping people and providing support to others?  Are you a positive and results-driven individual who takes initiative and is eager to learn?  If this sounds like you, please take a look at our HR Technician position and see if it's right for you.

Pinal County Human Resources proudly supports the employee lifecycle for over 2300 employees and counting.  
Come grow with our team as we prepare for our brand new state-of-the-art five-story building coming in 2027!  

Be sure to check out our amazing suite of benefit offerings that are hard to beat!  

• An Employer that Values Each Employee and Prioritizes a Work Experience that Provides Ample Time for Stress Reduction and Work-Life Balance. 
• Paid Vacation And Sick Leave
  • 15 Vacation Days Accrued Annually Starting Day One
    • After Three (3) Years of Service, 18 Vacation Days Accrued Annually
    • After Five (5) Years of Service, 20 Vacation Days Accrued Annually
  • 13 Sick Leave Days Accrued Annually Starting Day One
• Ten Paid Holidays + One Paid Floating Holiday to Use as You Wish
• Paid Sabbaticals Every Five (5) Years
  • Two-Week Sabbatical After Five Years of Continuous Service
  • Three-Week Sabbatical After Ten Years of Continuous Service
  • Four-Week Sabbatical After Fifteen Years of Continuous Service
  • Four-Week Sabbaticals Every Five Years After Fifteen Years of Continuous Service
• Retirement Plans with Generous Employer Contributions - Guaranteed Lifetime Benefit!
• Variety of Top Tier Affordable Medical Plans - Six Different Medical Plans to Choose From
  • Some Medical Plans with Zero Employee Premium Cost
• Dental and Vision Plans 
• Comprehensive Wellness Program
  • Quarterly Wellness Challenges 
  • Vision Exams and Optometry Events Onsite
  • Vaccination Clinics
  • Onsite Mammogram and Prostate Screening Events
  • Skin Cancer Screening Events Onsite
  • Biometrics and Health Screening Events Onsite
  • Financial Health and Retirement Planning Events Onsite & Online
  • Fitness Resources and Onsite Sessions Like Yoga and Tai Chi
• Tuition Reimbursement Program
• Alternative Work Schedules
• Telehealth 
• Qualified Employer - Public Service Loan Forgiveness Program - Department of Education
• Employee Assistance Program with Ongoing Training & Development Options
• Civil Service Leave 
• Van Pool Options
• Short-Term Disability – Employer Paid
• Basic Life Insurance - Employer Paid
• Flexible Spending Accounts for Dependent Care and Medical Expenses
• Suite of Voluntary Benefits including additional Life, Accident, Critical Illness & Cancer Insurance

Working at Pinal County is an investment in YOU.  

Apply today and find out why Pinal County is more than just a job. 

 Before you apply, watch this video to learn helpful tips for completing an application at Pinal County:

Application Tips

JOB SUMMARY
Perform work of routine difficulty in the preparation/processing and maintenance of personnel information.  This position is a working/journey position that works under general supervision. Examples of duties       

• Administer and score selection examinations.
• Audit personnel action forms and departmental time sheets.
• Compile and maintain records for use in employee benefits administration.
• Compile data from personnel records and prepare reports.
• Examine employee files to answer inquiries and provide information to authorized persons.
• Prepare and file reports of accidents and injuries at establishment.
• Prepare and maintain required reports.
• Process employment applications and assist in other recruitment and selection activities.
• Record employee information such as personal data, compensation, benefits, tax data, attendance, performance reviews or evaluations, and termination date and reason.
• Update employee files to document personnel actions and to provide information for payroll and other uses.
• Maintain absolute confidentiality of work-related issues, customer records, and restricted County information.
• Perform other related duties as required.

Qualifications

• High school diploma or GED equivalent.
• Three (3) years of H.R., clerical, or administrative experience.
• Or an equivalent combination of relevant education and/or experience may substitute for the minimum requirements. 

Preferred Qualifications: 

• Arizona residents must have an Arizona Driver’s License upon hire; newly established Arizona Residents must have one within 30 days of hire.

Supplemental information

• Knowledge of the types of occupations found in public entities.
• Knowledge of staff research work and report writing.
• Knowledge of interviewing techniques.
• Knowledge of Business English and bookkeeping and accounting methods.
• Knowledge of state and Federal labor laws and regulations.
• Knowledge of office practices and procedures.
• Skill in analyzing computation and statistical information.
• Skill in operating office equipment.
• Ability to follow written and verbal instructions.
• Ability to communicate effectively orally and in writing.
• Ability to establish and maintain effective working relationships with employees, other agencies, and the public.

The work is light and requires exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects. The work also requires the ability to finger, grasp, perform repetitive motion, hear, speak, and demonstrate mental and visual acuity.
   
Work is performed in a safe and secure work environment that may periodically have unpredicted requirements or demands.

The hiring salary for this position is dependent upon experience, qualifications, and position funding; starting salaries above the first quartile require additional approval.

NOTICE TO APPLICANTS

 We appreciate your interest in our employment opportunities. At Pinal County, we value

professionalism and respect for others. If these values are not demonstrated throughout the application and interview process, we reserve the right to remove your candidacy from consideration, which may impact your future Pinal County applications.  

Offers of employment are valid only if provided in writing and approved by Pinal County Human Resources. 
 

All qualified candidates eligible to work in the United States are welcome to apply. 

However, visa sponsorship is not available.  

Pinal County does not participate in STEM Optional Practical Training (STEM OPT).

Pinal County requires pre-employment screening, which includes a Motor Vehicle Record check, a comprehensive background check (encompassing employment, education, and criminal history), and drug testing for safety-sensitive roles. Criminal convictions do not automatically disqualify candidates from employment. Employment offers are contingent on successful pre-employment screening.  If driving is a requirement of the position, you must have a 

valid Arizona State Driver's License in accordance with Arizona State Law.  

Work in this classification requires an individual to perform the essential job functions satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the primary classification functions herein described. Since every duty associated with this classification may not be described herein, employees may be required to perform duties not specifically spelled out in this classification description, but which may be reasonably considered to be incidental in the performing of their duties, just as though they were actually written out in this description.