Virtual Desktop Infrastructure Engineer - Officer

Job Title

Virtual Desktop Infrastructure Engineer - Officer

Role Summary & Role Description

Job Summary

As part of the Global End User Digital Experience team, you will help in managing end-to-end service delivery for the Desktop as a Service (VDI) platform. The ideal candidate will bring strong hands-on technical experience with Azure Cloud, Citrix XenDesktop and XenApp technologies. This role offers the opportunity to drive cultural and organizational change, helping to build a high-performing team focused on enhancing the end-user experience. We are looking for someone who is passionate about technology and confident in challenging the status with innovative thinking.

What you will be responsible for

As part of the global Citrix support team for Azure, XenDesktop and XenApp environments, you will: 

• Support the team globally across AMER, APAC and EMEA during the EMEA time zone.
• Subject matter expertise across all areas of Citrix Service Delivery, including service management, incident, problem and change management, as well as playing a key role in ensuring the highest level of operational service delivery.
• Regular reporting on availability & capacity status and action to progress any potential deficiencies.
• Maintain a proactive approach to operational and service issues, with a focus on prevention rather than fix to ensure SLA's and service excellence are managed and maintained.
• Upholding structured operations methodology for consistent global service delivery and security, aligned with enterprise standards.
• Working with managed service providers and vendors to enhance end user experience and oversee performance governance.
• Supporting vulnerability management, coordinating cross-functional remediation aligning EUC platforms.

Core/Must have skills

Experience

• 5+ years of IT Infrastructure experience.
• 3+ years supporting enterprise Citrix XenDesktop and XenApp platforms.
• Experience managing globally distributed larger environments.

Security, Compliance & Risk Management

• Ensure compliance with enterprise security standards and regulatory requirements.
• Manage vulnerability remediation, patch management, and security hardening initiatives.
• Participate in audit reviews and risk assessments.

Incident, Problem & Change Management

• Help to manage Major Incident response and service recovery activities.
• Conduct root cause analysis and drives permanent corrective actions.
• Participate in CAB reviews and change governance processes.
• Improve operational resilience through automation and process optimization.

Monitoring & Automation

• Implement proactive monitoring solutions using enterprise monitoring platforms.
• Develop automation using PowerShell, Ansible, Azure Automation, or equivalent tools.
• Reduce operational overhead through self-healing and automated remediation.

Vendor & Stakeholder Management

• Coordinate with managed service providers and technology vendors.
• Manage service performance against SLAs and KPIs.
• Engage business stakeholders to understand requirements and improve service delivery.

Technical requirements:

• Citrix XenDesktop integrated with Microsoft Azure
• Nutanix
• Microsoft Entra AD Portal
• Citrix Storefront, Delivery Controller (DDC), Provisioning Services (PVS)
• Patch/App Deployment tools: Tanium, ADP, 1E Tachyon
• Security: CyberArk
• Active Directory & Group Policy
• Profile Management Technologies
• PowerShell Scripting
• Infrastructure Automation
• Monitoring Tools (Dynatrace, Splunk, SCOM, Azure Monitor, etc.)
• ITSM platforms (ServiceNow)

Work Schedule

Location – Bangalore

Keywords (If any)

#End User Computing (EUC) #Virtual Desktop Infrastructure (VDI) #Desktop as a Service (DaaS) # Citrix #XenApp #Nutanix

Why this role is important to us

Our Global End User Digital Experience (GEUDX) organization is a critical enabler of the firm's business operations, ensuring employees have secure, reliable, and high-performing access to the applications and services they depend on every day. The Virtual Infrastructure End User Computing team plays a central role in delivering and supporting enterprise-scale Citrix, DaaS, VDI, and cloud-based workspace platforms across global regions.

As organizations continue to modernize their digital workplace, this role is instrumental in driving platform stability, service excellence, operational resilience, and continuous improvement. The successful candidate will contribute to enhancing the employee experience by ensuring highly available, secure, and scalable virtual workspace solutions while supporting strategic initiatives such as cloud adoption, automation, infrastructure modernization, and operational transformation.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment service, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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