Vice President Client Service Management
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Vice President Client Service Management to join the Global Payments & Trade team. This role is located in Pune.
In this role, you’ll make an impact in the following ways:- Lead strategic client service for India, serving as the senior escalation point and driving executive-level communications, Service Reviews aligned to SLAs and client outcomes.
- Manage Premium clients based in India to elevate the client experience through a differentiated, consultative approach for this client segment.
- Conduct regular client visits to strengthen relationships, understand client needs, and act as a trusted advisor in delivering service excellence.
- Act as the client service point of contact for day-to-day inquiries, ensuring timely responses by adhering to service levels for resolution and providing a quality client experience.
- Orchestrate cross-functional partnerships and regional coverage across APAC, collaborating with Product, Operations, Technology, Implementation, and Sales to streamline end-to-end client journeys and standardize best practices.
- Maintain familiarity with industry best practices and market intelligence to offer value-added services such as client digital solutions.
- Drive and plan service initiatives such as Service Account Plans and Service Reviews.
- Champion digital enablement and process transformation across transaction banking, including FX, Payments, Trade Finance, and Cash Management, to increase STP, reduce defects, and improve turnaround times.
- Support multiple geographies, when required, and client accounts across APAC.
- Bachelor’s degree or the equivalent combination of education and experience is required.
- Minimum 15 years of relevant product/financial experience in banking or client service.
- Fluent in business Hindi, written and conversational. Fluency in another Asian language is an added advantage to cover other client segments.
- Foundation in transaction banking product knowledge, including FX, Payments, Trade Finance, Cash Management, and related areas.
- Excellent interpersonal skills and a positive attitude.
- Strong analytical skills and attention to detail. Consultancy or data analytics skills are an added advantage for managing transformation initiatives.
At BNY, our culture speaks for itself, check out the latest BNY news at:
- BNY Newsroom
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Here’s a few of our recent awards:
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune, 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.