Customer Documentation Developer

As a Customer Documentation Developer, the individual designs, plans, coordinates, writes, and illustrates technical documentation and user guides for R&D product and system programs. The role involves planning, developing, writing, and editing operational and maintenance information related to products, systems, and solutions. These materials are published as web-based documentation for both internal and external users and may include Graphical User Interfaces (GUIs) and various forms of multimedia content.

• Design and develop high-quality, customer-oriented technical documentation for complex optical networking products, aligning with SDLC, DDLC, and structured writing principles.
• Independently manage documentation schedules and deliverables, ensuring timely releases that align with product development timelines.
• Collaborate closely with cross-functional teams including PLM, R&D, and Test to gather accurate technical information for documentation.
• Develop and maintain API documentation and integrate content into web-based publications using tools like Arbortext, Oxygen XML, and graphic editors (e.g., SnagIt, CorelDraw).
• Leverage Agile methodologies and DevOps practices to align documentation workflows with continuous software delivery cycles.
• Utilize defect-tracking and content management systems (e.g., Jira, Confluence) to manage content lifecycle, reviews, and updates.
• Create single-sourced, reusable content within a structured content management environment to ensure consistency and scalability.
• Continuously improve documentation quality and usability, applying expert product knowledge and adhering to corporate standards and quality benchmarks.

You Have:

• Bachelor's degree with 10- 12 years of experience in technical documentation, preferably in the Optical Networking or Telecommunications domain.
• Proven expertise in structured writing principles, the Software Development Life Cycle (SDLC), and the Documentation Development Life Cycle (DDLC).
• Strong proficiency in XML authoring tools (e.g., Arbortext or Oxygen) and graphic tools (e.g., SnagIt, CorelDraw).
• Hands-on experience with API documentation, including integration into customer-facing technical content.
• Familiarity with Agile methodology and DevOps practices, including working knowledge of Jira and Confluence.

It would be nice if you also had:

• Familiarity with Agile methodology and DevOps practices, including working knowledge of Jira and Confluence.
• Working knowledge of basic UNIX and scripting for interacting with development/test environments.
• Experience with single-sourcing strategies and content management systems for scalable content development.
• Excellent written and verbal communication skills, with proven ability to independently manage documentation schedules and deliverables.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world. 

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.