IT Support Specialist – IT Operations, Lisbon, Portugal / Information Technology
- Location: Lisbon, Portugal (occasional travel to Madrid)
- Working hours: Full-time (40 hours per week)
- Work model: Hybrid
- Contract type: Permanent
Are you passionate about delivering excellent IT support and creating seamless digital experiences for end users? Do you want to help shape the future of IT operations in a global organization? Then you might be the person we are looking for.
As our new IT Support Specialist – IT Operations, you will be part of our newly established Solution Delivery Organization (SDO) in Lisbon and play an important role in ensuring stable, secure, and efficient IT services across the business. You will work closely with colleagues across multiple countries to resolve incidents, support users, and continuously improve IT processes and service delivery. This is a great opportunity to contribute to a growing technology hub and make a visible impact in an international organization.
What your day will look like
In this role, you will typically focus on:
- Providing 1st and 2nd line technical support to users through TOPdesk and other support channels.
- Diagnosing and resolving incidents related to endpoints, applications, Microsoft environments, and infrastructure services.
- Supporting and maintaining technologies including Active Directory, Microsoft 365, Azure, Intune, and VPN solutions.
- Creating and maintaining technical documentation, knowledge articles, training materials, and user guides.
- Identifying recurring issues and contributing to continuous improvement initiatives that enhance service quality and user experience.
- Collaborating with international teams and participating in IT projects that support business objectives.
What you'll bring
- Experience in IT support, helpdesk, desktop support, or system administration roles.
- Strong troubleshooting, analytical, and problem-solving skills with attention to detail.
- Hands-on experience with Active Directory, Microsoft 365, Windows 10/11, macOS, and mobile device management solutions.
- Basic knowledge of Azure and a good understanding of IT infrastructure, endpoints, and networking fundamentals.
- Strong communication skills and fluency in English, with the ability to support users in a professional and user-friendly manner.
- Experience with SAP, industrial scanners, or additional languages would be considered an advantage.
Working at STG & What to expect
At Scandinavian Tobacco Group (STG), we are so much more than what meets the eye. We combine the strength of global brands with the entrepreneurial mindset that allows people to make a real impact. Here you'll have the opportunity to grow your career, collaborate across borders, and help shape what's next. At STG you'll find more than a role—you'll find opportunities to grow, collaborate across borders, and make a meaningful impact.
For this role, the Annual Base Salary ranges from €44,160 to €66,240 corresponding to the level of the position, expected experience and responsibilities.
Incentives and Benefits: The salary package may include short-term and/or long-term incentives as well as other employee benefits based on position level, location, functional area and relevant market benchmarks.
Ready to be part of something bigger? Apply now and discover much more.
Our recruitment process
Before starting our hiring process, your application will be reviewed by a member of our Talent Acquisition team. We assess each application against the key competencies and requirements for the role. If your experience and skills are a good match, you'll be invited to continue through our hiring process, which may include the following steps:
- Recruiter screen
- Interview with the hiring team
- Assessment, case study, or work sample, if relevant
- Final interview with leadership or key stakeholders
Scandinavian Tobacco Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Please be informed that this Direct Search is conducted exclusively by Scandinavian Tobacco Group. We do not accept applications from agencies, and we will not provide compensation for unsolicited CVs.