The Secretary provides comprehensive administrative and customer service support to the department as part of a cross‑functional team. This role serves as a primary point of contact for patients, providers, and staff by managing communications, scheduling appointments, maintaining records, and preparing professional documents. The Secretary supports continuity of care by facilitating effective communication, managing calendars, and ensuring accurate, timely documentation to support providers and departmental operations.
Qualifications
Required:
High School Diploma or GED
Work Experience and Additional Information
Minimum of one (1) year of administrative, clerical, or secretarial experience in an office, healthcare, or professional environment.
Technical Knowledge, Skills, and Abilities
Knowledge of office practices, scheduling processes, record management, and administrative support operations.
Ability to interact professionally and courteously with patients, physicians, staff, and external contacts via phone, email, and written correspondence.
Ability to coordinate and manage complex calendars and appointments for providers, nursing, and ancillary services.
Strong typing and editing skills, including preparing correspondence, reports, presentations, and professional documents from dictation or hard copy.
Ability to manage multiple priorities, maintain accurate records, and meet deadlines in a fast‑paced environment.
Ability to ensure accuracy in documentation and handle sensitive or confidential information in compliance with organizational policies