Network Operations Engineer

About Megaport We’re not your typical tech company – and we don’t want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We’re publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in Brisbane with a crew of over 600 people spread across Asia-Pacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and (actually) fun.   Our Team Culture We’re a team of problem solvers, pixel pushers, code slingers, and cloud fanatics. Culture is more than a poster on the wall here – collaboration beats hierarchy, curiosity fuels our growth, and everyone’s voice matters. We take our work seriously, but not ourselves. We work across time zones to execute on our global vision, trust each other to get things done, and never compromise our values for commercial gain. Most importantly, we place our customers at the center of everything we do.   We’re committed to increasing representation in the tech industry and welcome applicants from all backgrounds. Don’t meet every requirement? That’s okay. If you’re excited about this role, we encourage you to apply.

Your Role

This role reports to the Network Operations Engineering Manager and is responsible for network operations and maintenance and providing level 3 support for services that Megaport customers rely on. A successful applicant will work closely with the existing engineering teams to build and maintain a highly scalable, reliable, and resilient network, with a focus on automation and providing elastic services to customers on demand. 

Passionate about scalable networking with an interest in automation and software, you will work on robustly solving problems with a focus on customer experience and the end product. Ideally, you have come from a telecommunications, service provider or content distribution network background with experience working on large global networks and an intimate knowledge of routing protocols and label switching. Experience with SDN and cloud-based networking concepts is a must.

What You’ll Be Doing

• Operations and maintenance of Megaport’s next-generation network

• Major network and Level 3 customer incident fault resolution

• Network capacity management activity ensuring availability, forecasting/planning & deployment

• Document all work completed in Megaport’s OSS/BSS systems

• Ensure appropriate monitoring is implemented for network equipment

• Maintain technical relationships with vendors and internal engineering teams

• Provide escalation support for network operations centre staff, sales, deployment, and other business units

• Provide technical summaries of proposed, planned, and completed technical work

• Evaluation, testing, and certification of new network hardware, systems and software

• Development and delivery of training to Network Operations staff

• Work with Engineering on network enhancement projects

What We Are Looking For

What We Are Looking For
• Fluent in English, both written and verbal

• Passionate about technology and using technology to solve problems

• Strong work ethic and willingness to continuously improve yourself

• Focus on end user experience, taking the extra step so that users can get the most from their services

• Proven strong background in network incident resolution, incident mitigation, deployment, and maintenance

• Production experience in Service Provider technologies including IS-IS, BGP, MPLS Traffic Engineering, and MPLS L2/L3 VPN

• Production experience operating optical networks, particularly with DWDM and ROADM systems

• Production experience operating transit networks including managing upstream, downstream and peering relationships

• Production experience in Juniper, Cisco and Nokia hardware platforms

• Experience managing network hardware installations and single-mode fiber optics patching at 3rd party data centres

• Linux OS and Perl or Python coding experience will be highly regarded 

• Be proactive and self-motivated

• Organised with a strong attention to detail 

• Exceptional time management skills 

• Have the ability to take initiative and work effectively in a rapidly changing environment

• Ability to work autonomously as well as in remote teams

Working Location and Hours

• Hybrid work model: Team members work from the office Tuesday to Thursday, with flexibility to work remotely or from the office on other days

• Schedule: 

• Working day is 10 hours, between 08:00 - 18:00

• You will be scheduled to work on weekend and public holiday shifts in a rotating cycle.

What We Offer

Subject to the internal policies of Megaport, which may be updated from time to time: 

• Hybrid work model

• Annual 5% performance-based incentive bonus in addition to base salary

• Statutory offering and competitive package included

• Birthday Leave – take a paid day off to celebrate

• Generous training allowance + 5 days paid study leave annually

• A motivated team combining industry experts and emerging talent

• Recognition programs – including Legend and Kudos Awards

• Health & wellness programs and mental well-being support

• Clear opportunities for career progression

If you have any questions, please reach out to Megaport's Talent Acquisition Team at Careers@megaport.com   NOTE: All Megaport business correspondence is conducted via our business email accounts (@megaport.com). If you have any concerns, please reach out to Megaport's careers team careers@megaport.com directly and we will verify the legitimacy of any communication. Megaport will not ask you to create an account via Microsoft teams, and does not associate with any email accounts under "@megaportau.com".   All applications will be treated in confidence. Please see Part 2 of our Privacy Policy to see what information Megaport collects from job applicants, why, and how we store and use it. Note that you’re entitled to know what personal data of yours Megaport holds, to request updates, rectification, and in some circumstances restriction or deletion thereof if you object (you being entitled to withdraw your consent to our holding your information at any time). Please see Part 5 of our Privacy Policy for more details on this and how to contact Megaport's data protection officer if you have any further privacy-related questions. Candidates who meet the selection criteria will be invited to attend an interview. Strictly no Recruitment Agencies.