Senior Customer Service Representative - Canada

Senior Customer Service Representative - CanadaTorontoResponsibilities1. Handle daily customer inquiries and complex cases independently via multiple channels, ensuring professional, accurate, and timely resolutions. 2. Maintain and exceed key service metrics including response time, resolution rate, and CSAT (Customer Satisfaction Score). 3. Partner with logistics, product, and sales teams to optimize service workflows, resolve systemic business issues, and provide customer feedback for product improvement. 4. Assist in the early-stage coordination for the Canada office site selection, including researching local market conditions and communicating with local agencies.Qualifications1. 3-5 years of professional customer service experience, ideally in a fast-paced or international environment. 2. Familiar with e-commerce operations, including order management, global shipment tracking, and after-sales processes. 3. Excellent written and oral communication skills in both Chinese and English; ability to communicate effectively with Canadian local counterparts. 4. Strong problem-solving skills, highly organized, and capable of handling both online service and offline operational coordination tasks. 5. Proactive, detail-oriented, and comfortable working in an early-stage setup environment with a certain degree of flexibility.Apply