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Korridor

Branch Manager (Zimbabwe)

Korridor
Beitbridge, ZimbabweFull TimeMid-levelPosted 1mo ago
We have an exciting opportunity for a Branch Operations Manager at our Beitbridge branch . The purpose of this role is to manage, oversee, and coordinate the day-to-day operations of the branch while fostering a positive team environment and ensuring excellent customer service. Duties and Key Areas of Responsibility
  • Providing training, coaching, development and motivation for the employees
  • Manage the Branch Leaders and Branch Assistants by leading day-to-day responsibilities as well as relationship management with Zim borders
  • Directing all operational aspects including distribution, customer service, administration  in accordance with the Branch objectives
  • Manage and allocate company funds appropriately to ensue it always balances
  • Ensuring all cash received and collected from the bank is loaded onto the system
  • Overseeing orders/transactions completed by Branch Leaders/Assistants
  • Ensure proper operating procedures are followed at all times
  • Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
  • Address customer and employee satisfaction issues promptly
  • Adhere to high ethical standards, and comply with all regulations/applicable laws
  • Network to improve the presence and reputation of the branch and company
  • Create and maintain relationships with clients
  • Stay abreast of competing markets and provide reports on market movement and penetration
  • Keep updated and comply with the relevant applicable laws and regulations of the industry
  • Enforcing company policies & procedures as well as productivity standards
  • Ensure a safe, secure, and legal work environment
  • People management regarding overtime approvals, leave management, disciplinaries, grievances, etc
  • Monitor and control employee time and attendance
  • Ensure all non-performance, non-compliance and misconduct issues are addressed formally and timeously according to company policy and/or local legislations as a minimum.
  • Conduct daily inspections of the office to ensure efficiency
  • Responsible for handling and resolving customer complaints or queries

Requirements

  • Higher Education Diploma or degree in relevant field of Business, Management or Commerce or equivalent
  • Additional courses in relevant fields will be advantageous
  • Experience in Banking or Retail Management preferred
  • 5+ years proven experience in a similar role
  • Excellent organizational & leadership skills as well as good problem-solving skills
  • Good analytical skills and financial acumen
  • Excellent customer relations
  • Understanding of Industry laws & regulations
  • Proficient in excel and the ability to learn and master other IT based programs
  • Management, supervision, & leadership traits
  • Integrity & honesty
  • Reliability & dependability
  • Excellent interpersonal & communication skills
  • Strong work ethic and fast learner
Working in Korridor We need individuals who commit to and are a role models for Korridor’s Values:
  • We say it, mean it, do it
  • We find a way
  • We change the game
  • We help each other thrive
At Korridor, we believe in growing our people and allowing them to become the best possible versions of themselves as well as to grow with the organization, if they want it and work hard for it.
Ready to apply? You'll be taken to Korridor's application page.